Salary Range: $41.9200 - $69.1600 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

Reporting to the Chief Security Operations officer, the Manager of Parking Services provides management and strategic oversight for all parking, parking enforcement, valet, and shuttle services across the Hoag enterprise. The position may oversee other related functions, as assigned.

Responsible for continuous evaluation and optimization of these services for efficiency, quality service, financial stability, and operational excellence.

Works in partnership with Human Resources to recruit and train new personnel. Responsible for developing staffing plans that maximize efficiency while optimizing quality service.

Manages valet, ambassador, and concierge uniforms, ensuring proper inventory.

Skilled in budget creation and fiscal management, including tracking and reporting on labor and equipment costs and revenue streams.

Responsible for forecasting future states, anticipating outcomes, and organizing resources in a complex and dynamic environment that ensures the highest level of service to patients, visitors, employees, and physicians.

Seeks out opportunities to leverage new and existing vendors and technologies to provide enhanced services to stakeholders.

Knowledgeable of hardware/software solutions to assist in the management of parking, valet, and visitor management services.

Ability to assimilate data quickly and make reasonable inferences to improve performance and service.

Ability to excel in a cross-functional environment and communicate effectively with a wide range of internal and external stakeholders. Skilled in public speaking and delivering presentations.

Experienced in managing vendors, negotiating contracts, and ensuring contracted services are well managed and audited in accordance with company and industry standards.

Education and Experience

Required: Bachelor's degree in Business Administration/Management, , Organizational Behavior/Management or another related field.

Preferred: Master's degree in Business Administration/Management, Organizational Behavior/Management or another related field.

Required: Minimum eight years combined experience in any four of the following areas: (1) customer relationship management; (2) quality assurance; (3) strategic planning; (4) resource management; (5) personnel management; (6) scheduling (7) critical-incident management; (8) data analysis; (8) forecasting and budgeting; (9) project management

Preferred: Experience managing parking or valet programs or large special events

Required: Basic financial knowledge (forecasting and budgeting)

Required: Skilled with MS Office

License Required

CA Driver's License

About Hoag

Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas: cancer, digestive health, heart and vascular, neurosciences, spine, women's health, and orthopedics through Hoag's affiliate, Hoag Orthopedic Institute , which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by U.S. News & World Report and the only OC hospital ranked in the Top 10 in California, as well as a designated Magnet® hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit careers.hoag.org.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.