• Job Description

  Req#: R-28049

  Work Location

  Orange, California

  
  Work Shift

  Day – 08hrs (United States of America)

  Why CHOC?

  At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

  Job Summary

  The Patient Access Manager is responsible for daily operations of the specialty patient access center responsible for intake, scheduling, template management, authorization processing and post visit. Person will collaborate with internal and external Physicians, and key department Leaders to ensure access, quality and excellent customer service is provided to our community.,

  Pay Range

  Minimum $80,538 Midpoint $106,704 Maximum $132,870

  Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

  Experience

  • Required: Minimum three (3) years of experience in a healthcare contact / call center. Minimum three (3) years of leadership experience managing a team in a contact / call center.

  Education

  • Required: Bachelor's Degree in related field or 4 years of additional experience in lieu of education.

  Training

  • Required: None required.

  Specialized Skills

  • Required: Ability to serve as a change agent leader and exercise change management strategies in a complex environment. - Knowledge of Contact Center Metrics - Knowledge of telephony systems such as Talk desk, Nice, Cisco UCCE - Knowledge of best practice Contact Center metrics and KPI’s - Knowledge of Electronic Healthcare Records systems such as Cerner or EPIC. Demonstrated strength in building and articulating a vision and setting goals. Strong analytical, problem-solving, and strategic thinking skills to understand and anticipate the impact and opportunities across multiple critical projects. Ability to build and establish positive relationships with stakeholders and staff at all levels. Experience managing multiple projects while maintaining exceptional customer service standards. Experience presenting findings / recommendations to Executive level audiences. Intermediate or advanced computer, spreadsheet, & database skills. Strong interpersonal skills. Exceptional Communication and interpersonal skills are required in order to effectively interact with the scheduling staff, our providers and the community.

  Licensure

  • Required: None required.

  Work Environments - Functional Demand:

  Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.

  Physical Activity Requirements:

  Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

  Physical Activity Lifting

  Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%

  Sensory Requirements:

  Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

  Environment Requirements:

  Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

  Non-Discrimination Statement:

  CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

  We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

  If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.

• About the company

  Children's Hospital of Orange County, also known by its acronym CHOC or Children's Hospital OC and branded as CHOC Children's, is a pediatric acute care hospital located in Orange, California.

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