TridentCare
Manager, Platforms- Service Now- SNOW
This job is now closed
Job Description
- Req#: MANAG029902
Job Summary:
Lead the governance, development, and administration of our enterprise ServiceNow platform. This role will oversee platform architecture, development roadmaps, stakeholder engagement, and a team of ServiceNow professionals to ensure the platform aligns with organizational goals and delivers business value.
The ideal candidate will have a deep understanding of the ServiceNow ecosystem, excellent leadership skills, and a strong background in IT service management, platform operations, and enterprise system strategy.
Key Responsibilities:
Platform Ownership & Strategy
Own the overall strategy, roadmap, and health of the ServiceNow platform across the enterprise.
Ensure alignment with business and IT strategies by collaborating with stakeholders, product owners, and leadership.
Evaluate and prioritize platform enhancements, upgrades, and new module implementations.
Drive governance, change management, and best practices for ServiceNow usage and development.
Team Leadership & Development
Lead, mentor, and manage a team of ServiceNow developers, administrators, and analysts.
Define roles, responsibilities, and performance metrics for platform team members.
Support professional development, certification, and training opportunities for team members.
Platform Operations & Development
Oversee day-to-day platform operations, including performance, stability, user access, and security compliance.
Manage development, configuration, and deployment of new capabilities, ensuring adherence to coding standards and best practices.
Lead platform upgrades, patching, and testing cycles.
Ensure proper documentation, including architecture diagrams, support materials, and user guides.
Stakeholder Engagement
Serve as the primary point of contact for ServiceNow platform-related discussions across business units.
Gather and analyze feedback to continuously improve workflows, user experience, and adoption.
Communicate platform metrics, KPIs, risks, and project status to senior leadership.
Required Skills and Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent experience).
5–8+ years of experience working with ServiceNow, including at least 2 years in a leadership or managerial role.
Strong knowledge of ServiceNow architecture, modules (e.g., ITSM, ITOM, CMDB, HRSD, CSM, FSM,SOM), and integrations.
Demonstrated experience managing platform upgrades, system architecture, and custom application development.
Proven leadership and team management skills.
Excellent project management and communication skills.
Strong understanding of ITIL principles and enterprise ITSM/ITOM processes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
TridentCare is the leading diagnostic services company that specializes in serving the post-acute care market.
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