• Job Description

  Req#: REF32788O

  Company Description

  A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

  Job Description

  Position Overview:

  Manager – Preview Operations Training serves a dual function within Anantara Vacation Club—combining the responsibilities of a results-driven sales professional with those of an engaging and knowledgeable trainer. In this hybrid role, the individual is responsible for converting tour guests into Club Points Owners through high-impact Preview Presentations, while also designing and delivering effective training programs for New Vacation Consultant

  This hybrid position requires exceptional communication skills, deep product knowledge, and a passion for mentoring and motivating others. The incumbent will conduct Preview Presentations to guests and also train, coach, and support new Vacation Consultants to enhance individual and team performance. This position must also be willing and able to taskforce to different locations as needed to support sales operations as a Vacation Consultant.

  Key Responsibilities:

  • Achieve the required revenue targets, effectively and in a professional and honest manner.
  • Deliver Club Presentations consistently and accurately, including:
  • Be an active and punctual participant in all presentations and trainings,
    • Keep presentations and any other materials current,
    • Continue to develop and improve Club Presentation skills, through self-assessment, practice, and feedback provided by others.
    • Prepare for daily appointments as necessary,
    • Follow and adhere to AVC best practices when presenting to guests,
    • Build rapport and establish trust with guests throughout the entire presentation process,
    • Discover guests’ needs through strategic questions and discussions to customise the Club Presentation,
    • Explain the features, advantages, and benefits of becoming a Club Points Owner,
    • Suggest the appropriate Club Points Ownership Tier that would suit the guests’ specific vacation needs, currently and in the future, and
    • Have a working understanding of financing options and all the details involved in Club Points Ownership to be able to answer questions clearly and concisely regarding Ownership, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
  • Treat all guests, whether they purchase or not, with the utmost respect and courtesy to ensure the highest levels of customer satisfaction.
  • Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
  • Support the company’s marketing strategies.
  • Adhere to the ‘New Owner’ quality assurance and follow-up procedures as determined by your direct report.
  • Respect and interact with your colleagues to maintain a ‘one team’ ethos.
  • Demonstrate a full understanding of AVC’s culture and processes.
  • Assist in the development and mentoring of other VCs as requested.
  • Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
  • Perform other duties as assigned, which may include business travel.
  • Design and implement targeted training programs for New Vacation Consultants.
  • Deliver engaging training sessions in Thai and English
  • Train on product knowledge, sales techniques, presentation delivery, customer service, and AVC philosophy.
  • Continuously update training materials in line with product, legal, and policy changes.
  • Provide ongoing coaching and support to reinforce learning and improve individual performance.
  • Collaborate with leaders to identify skill gaps and tailor training accordingly.

  Key Performance Indicators:

  • Achieve all revenue targets established as part of defined goals.
  • Attain high internal and external customer satisfaction.
  • Conduct professional presentations.
  • Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
  • Perform as an active and engaged team member.

  #LI-TP2

  Qualifications

  Required Skills and Attributes:

  To perform this job successfully, you must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions:

  • Positive and enthusiastic attitude.
  • Proven work experience as a sales trainer or similar role, preferably in the hospitality or vacation ownership industry.
  • Fluency in Thai and English
  • Strong understanding of training techniques, methodologies, and processes.
  • Excellent presentation, communication, and computer skills.
  • Well-organised with a high level of attention to detail and ability to communicate effectively with other departments.
  • Excellent verbal and non-verbal communication and listening skills.
  • Ability to work independently, as well as being an active team player.
  • Ability to multi-task.
  • Problem-solving and negotiating abilities.
  • Team player with a strong work ethic, flexibility, and a supportive nature.
  • Ability to motivate and inspire others, fostering a positive and productive learning environment.
  • Must be willing to work weekends or holidays if the need arises.
  • Willingness to travel domestically and internationally as needed

  Education and/or Experience:

  • Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
  • Tertiary or university is education desirable, though not essential.
  • Excellent proficiency in Thai and English, both written and spoken; proficiency in other languages is an advantage.
  • Minimum of two (2) years of work experience.
  • Strong working knowledge of vacation club sales and/or the timeshare industry is preferred.

• About the company

  Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe.

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