When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.

About the role...

The Manager, Program Management position is responsible for managing the relationship between Road Scholar and an assigned group of our Educational Travel Partner (ETP) Providers and Operations Teams for various International Programs. The Program Manager ensures that ETP Providers are in compliance with Road Scholar policies and guidelines and is accountable for the management of a portfolio of programs from this group of Providers. Will work toward achieving program growth and quality through the administration and oversight of inventory, capacity, budgets, program development (new & returning), as well as the review of program descriptions, materials and marketing pieces for accuracy.

Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $58.750 - $69,375.

You will...

• Work with the Tuition Revenue Management (TRM) department and Program Director on
  capacity planning and inventory management
• Communicates to ETP Providers and Operations Teams opportunities for program
  development as designated by the Strategy Team
• Ensures on-time submission of program information to meet Program and
  Marketing Team promotional timelines
• Prepares competitive analysis of program positioning, inclusions and cost targets
• Ensures program budgets do not exceed RS designated increase for year and
  approves costs prior to submission
• Proactively monitors program quality by reviewing program evaluations and/or
  Participant Services feedback. Determines areas for improvement and creates plans
  to increase the Net Promoter Score (NPS) to meet or exceed the Road Scholar NPS
  yearly goal
• Communicates to ETP Providers any program issues; discusses actions to improve
  the missed service and devises contingency plans to meet participant expectations
• Determines with Participant Services refunds for pre-departure program changes;
  facilitates discussion with ETP Provider on reimbursement when necessary
• Reviews and maintains the accuracy of information during the life-cycle of a
  program within various data bases used at Road Scholar; cross-reviews with ETP
  Provider the operational itinerary of programs; reviews and approves all program
  changes with an eye toward meeting or exceeding participant expectations
• Serves as a member of the Emergency Response Team
• Collaborates with Participant and Program Services for ETP Provider Training
• Supports ETP Providers with Group Leader and Staff Trainings in conjunction with Group Leader Services
• Moderate travel and some evening and weekend work required
• Additional duties or projects as assigned

You need...

• Bachelor's degree, with 5 to 7 years’ related experience and product knowledge coupled with a love of traveling and educational programming
• Be pro-active and results driven with strong organizational skills
• Experience with project/account management necessary
• Excellent analytical skills with high attention to detail essential
• Excellent verbal/written communications, interpersonal, and problem solving skills
• Experience working in a fast-paced business environment
• Ability to work collaboratively in a multi-functional team environment
• Exceptional customer service skills required
• Solid negotiating skills helpful, but not required
• Willingness to travel up to 15% required

Why join the Road Scholar Team...

We offer competitive compensation and excellent benefits:

• Medical, Dental and Vision Insurance
• 20 days PTO annually
• Paid shutdown between Christmas and New Years!
• Ability to work remote!
• Paid Holidays (14)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On-line Training thru Linkedinlearning.com

• Learn more at https://www.roadscholar.org/careers/

For serious consideration, please submit a cover letter with your resume explaining why you are interested in the position.

An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com.