• Job Description

  Req#: JR-019573

  
  If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

  Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

  Essential Functions and Responsibilities:

  • Establishes clear performance expectations for, and with input from, assigned mentors.
  • Manages mentor performance to achieve OTP, retention, and student satisfaction goals.
  • Conducts mentor performance reviews and manages performance improvement plans.
  • Develops and leads team and program-specific training initiatives.
  • Coaches assigned mentors via call shadowing and other training methods.
  • Catalyst for team morale. Ensures that mentors are connected and engaged with each other and with the University.
  • Leads team meetings. Designs and leads, training meetings.
  • Provides direct, comprehensive guidance to assigned students and assigned mentors.
  • Maintains appropriate documentation of all student- and employee-related transactions.
  • Manages students’ academic progress according to university policies.
  • Uses the telephone and email extensively throughout the day.
  • Understands WGU degree programs, policies, and procedures.
  • Provides accurate information and high-quality customer service at all times.
  • Supports university colleagues, as necessary.
  • Performs other related duties as assigned.

  Knowledge, Skill and Abilities:

  • Ability to lead on-going training for assigned team members.
  • Manages team performance.
  • Collaboration
  • Leads ongoing team and program-specific training in a distributed (remote employees) environment.
  • Strong verbal skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking style.
  • Remarkable organization talent is a requisite.
  • Performs other duties as assigned.

  Competencies:

  Organizational Impact:

  • Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.
  • Assigns and distributes work.
  • Compile's data to prepare budgets.

  Problem Solving and Decision Making:

  • Responsible for making moderate improvements of processes or systems to enhance performance of the job area.
  • Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.

  Communication and Influence:

  • Communicates within job area. External facing professionals (i.e., Admissions) communicate more regularly with external groups on routine matters.

  • Ensures compliance with university policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.

  Leadership and Talent Management:

  • Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.
  • May complete assignments that are technical in manner in addition to supervising others.

  Job Qualifications:

  Minimum Qualifications:

  • Master's degree in a related field of study from an accredited institution
  • 3 years of experience in the following areas: leading cross-functional teams, managing and coaching teams to impact organizational outcomes through specific interventions, facilitating training, analyzing data, using data to drive decisions, managing projects and presenting to diverse audiences.

  Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • May be required to work some evenings and weekends.
  • Must be able to lift up to 15 pounds at times.
  • Up to 10% travel is required
    
    #DEI
    #Remote
    L1-NS1
    

  The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

  At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
  

  Pay Range: $65,400.00 - $107,900.00

  How to apply: apply online

  Full-time Regular Positions (FT classification, standard working hours = 40)

  This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

  
  The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• About the company

  Western Governors University is a private, nonprofit online university based in Salt Lake City, Utah.

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