• Job Description

  Req#: 389294BR
  Location: East Hanover, NJ
  
  This position will be located at the East Hanover, NJ site and will not have the ability to be located re-motely. Please note that this role would not provide relocation and only local candidates will be considered.
  
  About the Role:
  One of the most important functions in today’s biopharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of a company to build, design, implement, and run dynamic end-to-end patient support offerings has become critical to patients successfully starting and staying on therapy.
  
  The role of the Manager, Novartis Patient Support Program Operations Management (ASCVD) is to support product and program strategy for ASCVD. This role supports ongoing planning, evaluation/measurement, and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This includes day-to-day management and monitoring of all Novartis Patient Support (NPS) programs and services (onboarding, co-pay, adherence, e-services, hub operations), and pull-through of customer-facing resources to support field execution of ASCVD programs. Serves as the primary contact between NPS field associates and HQ on program operations and patient access and reimbursement content deployment.
  
  This associate will collaborate closely with the Director of NPS Program Strategy and Management for ASCVD on program evolution through the product life cycle. Additionally, they will liaise with multiple NPS Centers of Excellence and cross-functional teams.
  
  Key Responsibilities:
  • Works as an integral part of the Novartis Patient Support cross-functional team to identify and escalate operational issues requiring resolution with teams including, but not limited to, Vendor Management, Patient Support Center, Product Team and Field Operations
  • Liaises with Novartis Patient Support Centers of Excellence, including, but not limited to, NPS Vendor Operations Team, to address day-to-day operational needs and provide input for Vendor Management Team to communicate with vendor partners
  • Leads/ participates in daily/weekly calls as necessary to be operationally up to speed on all projects and issues with program management
  • Assess program operations to ensure business objectives are being met and evaluates program performance against these objectives in partnership with Patient Support Center and Program Data Insights and Analytics Center of Excellence
  • Acts as a consistent liaison, point of contact and facilitator to enable appropriate discussions and projects between NPS Operations, Product Teams, Vendors, USMM, Finance, Strategic Sourcing, Field, IT, Analytics, and other business partners and departments related to NPS Operational activities
  • Supports successful communication of Novartis Patient Support programs to key stakeholders across the enterprise including sales, marketing, and field reimbursement teams and maintains an in-depth understanding of assigned Novartis Patient Support Program(s) and initiatives related to that program
  • Understands key operational and program reports and uses them to measure business efficiency to manage overall program performance
  • Partners with Novartis Patient Support Enterprise Content Design Team to pull-through customer-facing resources to field teams and content across all stakeholders (including MAP/FUSE)
  
  

• About the company

  At Novartis, we are reimagining medicine to improve and extend people’s lives. We are working hard to produce breakthroughs and address unmet needs for patients with devastating diseases, including genetic disorders and certain deadly cancers. Learn mo...

Notice