• Job Description

  Req#: 1273082
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  There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

  At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

  Key Responsibilities:

  The Enterprise PMO serves teams across United Airlines. The Project Manager is a trained, qualified professional who can apply United's Envision Design Build Activate (EDBA) framework and Program Management Life Cycle (PMLC) methodology to various businesses. This will enable teams to deliver assigned portfolios, programs, and projects with high quality, in a timely manner, and with benefits for our customers, frontline employees, and supporting groups. Effective execution in this role is critical to achieving United's goal of using Portfolio Management & Project Delivery Capability as a Strategic Enabler, on every project, with every team, and every day.

  • Lead projects with corporate and operational functions
  • Lead and advise the implementation of the planning, while leading and all aspects of assigned projects or set of projects/programs impacting the operation
  • Directly deliver high quality artifacts and outcomes through all phases of PMLC including Envision, Design, Build, and Activate as needed to realize measurable business results
  • Facilitate and build process/system mapping and analysis to realize business needs
  • Guide and train project team members and other PMs on EDBA, PMLC and related artifacts and deliverables
  • Keep all collaborators up to date and provide consulting at various levels (including leadership)
  • Assist collaborators and research operational and performance data to provide statistics, trends, and reporting that advise decision-making teams
  • Adhere to the metrics as well as opportunities for improvement while projects are implemented

  United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

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  What’s needed to succeed (Minimum Qualifications):

  • Bachelor's degree (Business, technical, or aviation related field required)
  • 4+ years of relevant work experience
  • 3+ years leading projects
  • Proven successful project delivery using fundamentals of PMBOK practices/methodologies
  • Successful and proven experience in handling single, or multiple, large, sophisticated projects across multiple functions
  • Comfortable communicating and providing solutions to senior leadership
  • Own hands-on delivery of projects
  • Provide commensurate levels of specialized technical aviation knowledge or equivalent, program management expertise, discernment, and leadership skills to facilitate the identification and management of all interdependencies and areas of risk
  • Experience successfully handling business and technical resources under a coordinated project plan to ensure the alignment of resources
  • Demonstrated experience delivering measurable business benefits through project execution
  • Strong interpersonal, verbal and presentation skills
  • Skilled in facilitating, delegating and motivating cross functional groups or activities
  • Exposure to change management/facilitation, enterprise communication and training
  • Highly organized, with the ability to multi-task priorities, demands, and timelines
  • Experience using discretion in making tactical decisions while providing input on strategic decisions
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interviews required to meet job qualification
  • Travel up to 10% of the time

  What will help you propel from the pack (Preferred Qualifications):

  • Master's degree or equivalent experience
  • Project Management (PMI) Certification
  • Lean Six Sigma certification
  • Demonstrated successful execution using SDLC, DMAIC or DFSS methodology
  • PMBOK

  United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

• About the company

  United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six continents.

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