Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

Reporting to Director, Student Success this position leads in the development and execution of transitions and engagement strategies for KPU learners. The Manager is responsible for the efficient and effective operation of the Orientation & Transitions department. This position carries out the responsibilities related to the delivery of quality orientation, transitions, and student engagement in accordance with KPU’s strategic and academic plans. In particular, the Manager leads ongoing management, delivery, and benchmarking of event and service quality across all campuses.

EDUCATION AND EXPERIENCE

• A Bachelor’s Degree in a related discipline (Master’s Degree is preferred).

• Minimum 5 years’ experience in a post-secondary student services environment with 3-5 years of increasing responsibility, including the supervision and management of staff.

• A minimum 3 years training and direct experience supporting individuals with disability and duty to accommodate issues.

• An equivalent combination of education and experience may be considered.

QUALIFICATIONS

• A Bachelor’s Degree in a related discipline (Master’s Degree preferred)

• 3-5 years of recent related experience in the public educational sector, preferably in a post-secondary environment.

• Demonstrated ability to effectively engage with students of diverse ages and backgrounds.

• Demonstrated sound judgment, sensitivity and problem-solving skills when working in stressful or complex situations.

• Demonstrated commitment to providing outstanding customer service.

• Demonstrated track record of effective leadership and team management within a unionized environment.

• Demonstrated experience managing multiple projects, leading and implementing change resulting in improvements to service quality, staff productivity and systems efficiency.

• Demonstrated understanding of the Canadian post-secondary system, strategic enrolment management concepts and academic policies and processes that contribute to a quality post-secondary experience.

• Exceptional presentation, written and verbal communication skills

• Proficient in the use of student information management systems (i.e. BANNER) and standard office applications including word processing, database, and spreadsheet applications (e.g., Word and Excel).

• Ability to travel between all KPU campuses frequently.

Why Join KPU?

• Recognized as one of B.C.'s Top Employers
• KPU is committed to actively fostering an equitable and inclusive working environment
• Competitive compensation
• Hybrid environment, flexible work around core hours
• Defined Benefit Pension Plan – through BC’s College Pension Plan
• Extended Medical, Dental, Healthcare Spending Account, Sick Leave, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
• Professional Development Days: up to 10 days paid per year
• Maternity and parental leave top-up
• Generous vacation package
• Campus athletic and fitness centers with a variety of instructor-led classes
• Tuition waiver program – eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester
• Inhouse training and development
• Networking and social events such as KPU Day, Holiday Social etc.
• Intercampus shuttle
• Access to automotive, horticulture, brewery and other programs’ services
• Clubs: Jeopardy, Toastmasters, E-sports, Ted Talks etc.
• Library and Bookstore (discounts)

Click here for a more detailed job description

Salary Information

The compensation range is the span between the minimum and maximum base salary (as listed above) for a position. Approximately halfway between the minimum and the maximum represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job. Annual salary increases are available through participation in the Administrative Performance Management program

Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note to Applicants:

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at humanresources@kpu.ca.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted.

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.