Bringing smiles is what we do at TTEC… for you and the customer. As a Manager working hybrid in Hyderabad,India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing - As a manager you will be responsible for day to day delivery of our ServiceNow project portfolio, managing the plan, delivering quality, coaching our team and providing guidance. Working with our Leaders and business stakeholders, you will be part of our growing ServiceNow team.

You'll report to Director, Systems Software Engineering

During a Typical Day, You’ll

· Accomplishes organization objectives by managing staff; planning and evaluating department activities.

· Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.

· Collaborate closely with Business stakeholders and cross-functional teams to gather and understand business requirements and translate them into projects.

· Maintains quality service by enforcing quality and organization standards, analyzing, and resolving quality and customer service problems, and recommending system improvements.

· Provide leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.

· Stay current with ServiceNow platform advancements and emerging trends to drive innovation.

What You Bring to the Role

· 6-8 years’ experience as a people manager leading 5-10+ team members.

· Experienced with 5+ years in Program and Project Management roles (with ServiceNow) is an asset.

· A strong Project Manager with a track record of delivering complex programs and projects on time and on budget with a high degree of quality.

· Familiar with ITIL and Service Management Practices

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-(Hybrid)

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.