Employer Industry: Audio Content and Entertainment

Why Consider this Job Opportunity:
- Competitive salary with opportunities for bonuses
- Remote work flexibility available
- Chance for career advancement and growth within the organization
- Collaborative and supportive work environment
- Opportunity to work with cutting-edge technologies and tools
- Exciting role focused on enhancing customer experience and satisfaction

What to Expect (Job Responsibilities):
- Drive the Technical Support strategy to ensure exceptional customer satisfaction
- Triage and debug audio product issues affecting listeners and clients
- Maintain customer satisfaction and quality levels while communicating progress
- Coordinate with internal departments, QA, engineering, and vendors for issue resolution
- Provide effective reporting on key performance indicators and objectives

What is Required (Qualifications):
- Flexibility to work in a 24x7 operations environment
- 3+ years of experience in a technical operations center
- Proficiency in incident, problem, and change management
- Strong technical troubleshooting skills
- Experience with enterprise ticketing tools like Zendesk, Remedy, or Service Now

How to Stand Out (Preferred Qualifications):
- Experience supporting Applications and Infrastructure in AWS
- Knowledge or certification of ITIL V4.0
- Familiarity with cloud monitoring/logging tools like DataDog, Sumo Logic, or Splunk
- Understanding of technologies supporting web presence such as HTML, CSS, JavaScript
- Experience working with mobile devices, smart speakers, and OTT devices

#AudioContent #CustomerExperience #RemoteWork #CareerGrowth #TechnicalSupport

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