Support.com
MARCX Project Coordinator
This job is now closed
Job Description
- Req#: 5001019384006
- Bachelors Degree from an accredited university or 4 years of relevant experience
- Experience in Market Research/Analytics, Marketing, Financial Institution or related field a plus
- Coordinate the development of customer-facing promotional messaging creative assets (i.e., Comerica.com, web banking, customer portals, banking centers, merchandising, marketing TVs, etc.)
- Gathering information for creative briefs with clear implementation instructions for activation of customer-facing promotional messaging (i.e., social sites, website, web banking, portals, etc.) and provide direction to agency partners in support of ensuring newly developed marketing assets are compliant.
- Participate in yearly creative asset audit and manage change requests to update, revise or retire existing creative assets and website content, activity may include updating the creative asset management system (DAM) with relevant information regarding the creative asset identified in the audit.
- Participate in MARCX Employee Activities Committee and be responsible for planning and executing in-person and virtual events in key MARCX offices.
- Design and implement training modules that interest MARCX colleagues so that they can learn more about MARCX projects, processes and policies and Comerica's core values and inclusion initiatives.
- Document and manage workflows, including Compliance & Legal reviews and approvals, in Workfront as requested by Manager.
- Assist with MARCX colleague onboarding by participating in MARCX welcome calls, utilizing ServiceNow, acting as liaison between real estate, corporate security and the business unit so that each colleague has a welcoming experience.
- Assume the role of SharePoint Power User by contributing to the content development of corporate, team and project pages by providing insight into project deliverables.
- Responsibilities include SharePoint governance of processes, procedures and content housed with files and folders on Connect.
- Support staff in development, scheduling and coordination of reports and presentations as needed.
- Manage the scheduling/tracking of necessary research participation and facilitate the resolution of actionable customer complaints/feedback, as required by the line of business.
- Monitor industry resources for relevant insights, such as CX trends and innovations; life stage and lifestyle-driven shifts in banking motivators, consumer behaviors, banking case studies, etc.
- Monitor competitive resources for insights to emerging strategies; marketing messages; online/social media presence, etc.
- Summarize and share insights with Management in a clear and relevant matter and support ad hoc investigations as directed.
Welcome!
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.Qualifications
Position QualificationsJob Description
MARCX Coordinator
The MARCX Coordinator plays a critical role in ensuring the effective and efficient functioning of our division's operations. As an entry level contributor, the MARCX Coordinator will support the delivery of project deliverables managed by the CXM, Brand and Strategy, Digital, Data or Marketing Operations teams.Marketing Operations is seeking an energetic candidate who will bring a high level of skills related to project management, events management, and process improvement. The person will assist the Marketing Operations team in planning quarterly All Hands meetings, colleague engagement activities, community outreach, department onboarding & offboarding, scheduling meetings, travel logistics, reporting results, and special-assignment projects.Responsibilities also include administration of any of the following types of activities: advertising and marketing programs and materials for business lines, contributing to the evolution of CXM practices and principles. Develop ads, communications, prospect engagement and/or participating in culture-building initiatives.Position ResponsibilitiesCreative Asset ManagementOperations & Employee Engagement SupportResearch CoordinationWork Hours
8:00am - 5:00pm Monday - Friday (This position offers a hybrid work model that includes onsite and remote days as determined by the manager.)
WorkBest Job Category
Category C - Days may vary based on workweek schedule (1-5 days in office)
Salary Range
Work Location(s)
17 Cowboys Way
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
About the company
Support.com, Inc. is a technical support company for businesses and consumers.