JOB SUMMARY: Demonstrate excellent representation of the aquarium at all times through a positive, can-do attitude and teamwork focused work ethic.

Responsible for guest monitoring and interaction, habitat interpretation and public speaking, diet preparation, habitat maintenance, record keeping and assistance with animal procedures, and training sessions as requested.

Minimum Job Requirements: Must be willing to consistently provide excellent internal and external customer service above and beyond expectation.

• Public presentation experience and comfort
• Exposure to animal care and training of marine mammals and birds
• Strong communication and teamwork skills
• Requires schedule flexibility, evenings/weekends/holidays, and overtime

Additional Preferred Experience:

• Bachelor’s degree in related discipline
• SCUBA certification and ability to pass dive physical
• Ability to pass swim test
• Multi-lingual, Spanish speaking

Responsibilities & Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor multiple animal habitats to ensure that guests follow all proper safety guidelines established by the institution
• Provide internal and external customer service and exceptional guest experience exceeding Mystic Aquarium’s target expectations
• Present public demonstrations on microphone while monitoring habitats to educate guests regarding safety and species natural history with approved Institutional information
• Maintain up to date knowledge of habitats, animal collection, programs and general aquarium information
• Ability and comfort responding to emergency procedures, including guests and animal emergencies following Mystic Aquarium’s institutional procedures
• Ability to work in all weather conditions including cold, hot and wet, both indoors and outdoors
• Understand and utilize proper radio etiquette and communication
• Ensure cleanliness of facility and maintain safety for all guests
• Maintain consistent professional attitude, motivation, and willingness to accept feedback
• Assist in habitat maintenance, diet preparation, and animal care as assigned
• Execute routine husbandry procedures in accordance with federal, state, and institutional guidelines
• Conduct behavioral observations and data collection as requested
• Assist training staff with behavioral training, desensitization, and environmental enrichment as instructed to ensure animal welfare standards
• Keep proper records
• Staff after hours events as needed
• If certified, perform regular SCUBA diving maintenance on animal habitats
• Perform all other duties as assigned by supervisor

Safety/Security

• Work in a safe manner at all times.
• Properly use and keep, in good order, all personal protective equipment (PPE) supplied to them as protection from recognized hazards.
• Report any unsafe condition
• Must have a working knowledge of all Facility wide, and Department specific, safety procedures that relate to their position, including, but not limited to: Emergency Evacuation, Lockdown Procedure, and Fire Extinguisher Use.