• Job Description

  Req#: 25029027

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
  
  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
  
  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
  
  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
  

  Job Description:
  This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

  Responsibilities:

  • Operates as a back up financial center leader within a market
  • Manages client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manages business results through formalized management routines and coaching
  • Creates a world class client experience environment
  • Manages market-level initiative prescribed by market leaders
  • Drives operational excellence

  Managerial Responsibilities:
  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
  • Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
  • Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
  • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
  • People Manager & Coach: Knows and develops team members through coaching and feedback.
  • Financial Steward: Manages expenses and demonstrates an owner’s mindset.
  • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
  • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

  Required Qualifications:

  • 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
  • Proficiency in computer skills and professional programs (for example, Microsoft Office)
  • Availability to work weekends and/or extended hours as required to run the business
  • Must be able to travel to any financial center within the defined market

  
  Desired Qualifications:

  • 1+ years of management experience including hiring, coaching and developing direct reports
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
  • Bachelor’s Degree in related field
  • Bilingual (fluent verbal and written)

  Skills:

  • Coaching
  • Customer Service Management
  • Customer and Client Focus
  • Performance Management
  • Talent Development
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Risk Management
  • Sales Performance Management
  • Inclusive Leadership
  • Leadership Development
  • Prioritization
  • Problem Solving
  • Referral Management

  Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - MD - Adelphi - 9111 Riggs Rd - ADELPHI OFFICE (MD4767), US - MD - Beltsville - 10630 Baltimore Ave - Beltsville (MD9904), US - MD - College Park - 7370 Baltimore Ave - College Park (MD9914), US - MD - Forestville - 7520 Marlboro Pike - Forestville (MD9923), US - MD - Greenbelt - 6038 Greenbelt Rd - BELTWAY PLAZA OFFICE (MD4530), US - MD - Greenbelt - 7595 Ora Glen Dr - Hanover Parkway (MD9931), US - MD - Hyattsville - 5416 Queens Chapel Rd - Queens Chapel Road (MD9952), US - MD - Hyattsville - 6495 New Hampshire Ave - New Hampshire Avenue (MD9945), US - MD - Hyattsville - 7515 Annapolis Rd - Annapolis Road (MD9901), US - MD - Hyattsville - 7950 New Hampshire Ave - Langley Park (MD9938), US - MD - Oxon Hill - 6011 Oxon Hill Rd - Constellation Center (MD4558), US - MD - Riverdale - 6121 Kenilworth Ave - Kenilworth At Riverdale (MD4802), US - MD - Silver Spring - 8511 Georgia Ave - Downtown Silver Spring (MD4801)

  Pay and benefits information

  Pay range

  $72,000.00 - $90,300.00 annualized salary, offers to be determined based on experience, education and skill set.

  Predictable pay

  This role is compensated with a base salary and is not incentive eligible.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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