• Job Description

  Req#: 24037650

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

  Responsibilities:

  • Assists with coordination of implementation for products, services, and operational solutions
  • Supports the design, documentation, implementation, and monitoring of new products and services
  • Provides guidance regarding procedural, technical, and operational changes
  • Expands business products knowledge within operations environment
  • Builds network by developing relationships with partners and teammates
  • Inspects data to identify issues and trends
  • Collects and interprets data to validate operational processes

  Required Qualifications:

  • A minimum of two years recent experience in a BAC financial center, with particular emphasis on operations management
  • Must be able to fulfill role requirements without daily managerial oversight
  • Has the ability to learn and adapt to new information and technology platforms
  • Will follow established processes and guidelines in daily self-directed activities, adhering to all applicable laws and regulations
  • Must be able to travel to any financial center within defined market(s); may need to travel to two different financial centers in the course of a single day
  • Enthusiastic, highly motivated self-starter with strong work ethic, intense focus and attention to detail
  • Must possess strong verbal and written communication skills; including the ability to communicate effectively with partners regarding areas of opportunity identified
  • Must be flexible to work weekends and/or extended hours, as needed

  Desired Qualifications:

  • Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance
  • Experience in the following industries: Consumer banking/financial services, mortgage, or retail

  Skills:

  • Attention to Detail
  • Customer and Client Focus
  • Monitoring, Surveillance, and Testing
  • Process Performance Management
  • Research
  • Adaptability
  • Business Analytics
  • Critical Thinking
  • Reporting
  • Written Communications
  • Data Management
  • Policies, Procedures, and Guidelines Management
  • Process Design
  • Process Effectiveness
  • Strategic Thinking

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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