• Job Description

  Req#: R-0000128565

  Job Summary

  Job Description

  What is the opportunity?

  The Marketing Automation Manager will act as a subject matter expert to ensure end-to-end delivery of email communication to Wealth Management clients and advisors. They will help implement Salesforce Marketing Cloud technologies within Wealth Management at RBC, working with internal stakeholders to ensure the successful adoption and execution of the platform.

  The successful candidate will maintain a campaign calendar and work with internal stakeholders to gather requirements, develop templates, filter audiences and deploy messages within the Salesforce Marketing Cloud ecosystem. The role requires an understanding of marketing automation best practices including GDPR laws, Journey Builder and Cloud Pages.

  The role is accountable to the Senior Manager, Digital Marketing Technology. You will manage relationships with marketing partners and deliver a high level of business performance, employee engagement, and a superior client experience.

  What will you do?

  • Edit and QA email templates with dynamic content ensuring they render correct across defined email providers and devices
  • Familiarity with APIs and triggered sends to deploy
  • Build and edit Cloud hosted landing pages with AMPscript and Smart Capture functionality
  • Build and execute Journey Builder activities and associated automations
  • Segment audiences in data extensions using AMPscript
  • Schedule and deploy email campaigns and journeys
  • Maintain reporting metrics and dashboards
  • Maintain a campaign calendar with stakeholders
  • Troubleshoot ad-hoc deliverability issues
  • Maintain and troubleshoot Cloud Connections from Marketing to Sales Cloud, managing data in synchronized data extensions.
  • Contribute to the development of documentation
  • Effectively communicate and build rapport with team members, stakeholder and business partners using a variety of techniques and collaboration from initiation to close. Resolve conflict and issues of medium complexity and escalate others as appropriate.

  What do you need to succeed?

  Must-have

  • Proven experience in Salesforce Marketing Cloud, especially Journey Builder and Cloud Connector
  • Experience with email development using HTML and ampscript
  • Understanding of CASL/CAN-SPAM/GDPR requirements
  • Experience with HTML development, APIs, SQL
  • Familiarity with Server Configuration (DNS, SSL)

  
  Nice to have

  • Salesforce Marketing Cloud certifications (e.q. Email Specialist, Developer, Consultant and/or Administrator)
  • Familiarity in web programming (e.g. HTML, CSS, XML, Javascript)
  • Familiarity with other Salesforce Clouds such as Service Cloud, Commerce Cloud, etc.

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

  Agency Notice

  RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

  #LI-SS2

  Job Skills

  A/B Testing, Communication, Content Marketing, Detail-Oriented, Digital Marketing, Digital Marketing Platforms, Effectiveness Measurement, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Website Analytics

  Additional Job Details

  Address:

  100 BISHOPSGATE:LONDON

  City:

  London

  Country:

  United Kingdom

  Work hours/week:

  35

  Employment Type:

  Full time

  Platform:

  WEALTH MANAGEMENT

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2025-06-04

  Application Deadline:

  2025-06-23

  Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

  Inclusion and Equal Opportunity Employment

  At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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