• Job Description

  Req#: R4732

  At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

  Administrator - Marking Team

  Permanent

  Manchester: £ 21,200 - 23,800

  Hybrid Working

  Exams. That’s what AQA do. We deliver over 9 million examination results each year. We aim to Never Let a Learner Down.

  This Administrator role is in the team responsible for monitoring the marking of the exams. You will be making sure that learners have their papers marked, checked and to ensure they are issued with the correct result.

  You will be working in a hybrid way, which fluctuates throughout the year depending upon the workload and business needs.

  You need to be organized and good at working under pressure. Due to the time sensitive nature of the work, this is a really fast paced role. You will be contracted for 35 hours per week but there is an expectation for additional hours and some weekend working during peak periods. But it’s not all work and no play, the team are really focused on wellbeing and work hard to maintain a fantastic team feeling – everyone is supported and valued.

  This is a really rewarding job. Not only do you support the people responsible for marking the exams, but you get to be part of a dedicated team who are collaborative, they support and encourage each other. During peak periods, you will support a small team of seasonal staff – this is a good opportunity to develop your team leadership skills.

  You need to be able to talk with people, on the telephone and virtual meetings, and be able to proactively resolve issues, multi-tasking is what you excel at – resilience is key.

  What’s in it for me?

  • a good pension; you can contribute up to 7% and we will put in 11.5% giving an 18.5% contribution
  • 25 days annual leave in your first year, with Bank Holidays and additional closure days at Christmas on top.
  • access to Private Medical Insurance, Health Care Cash Reward Plan and Life Assurance

  Accuracy, attention to detail whilst working at pace and the ability to build meaningful working relationships are key to this role so if this is you, we would love to hear from you.

  What Next?

  Please upload your most recent CV and a cover letter explaining why you are the best person for the job.

  Applications close at midnight on Wednesday 16 January 2024, just follow the link to apply.

  Interviews will be in the newly refurbished office in the week beginning 22 January

  Every application will receive a response.

  Recruitment Agencies

  We have a preferred supplier list (PSL) in place.

  Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

  Full Job Description

  Summary

  To support the team to prepare associates and develop strong relationships that lead to timely and accurate marking.Section 1 - Accountabilities:
  
  Customer (external or internal)
  Timely and excellent customer service is provided when liaising with schools and associates using CRM systems and dealing with general queries.
  Be flexible and responsive; take control of dealing with customers and associates both face to face and over the phone – agreeing actions with them and ensuring these are followed through.
  
  Product and internal processes
  Support the completion of key activities that are identified in the department plan.
  Keep waste to a minimum and look for opportunities to reduce costs without compromising on our agreed service to customers and associates.
  Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.
  
  People and culture
  Approach duties with a high degree of preparation and professionalism so that customers and associates have a great experience of AQA at every opportunity
  Be the professional representative of AQA’s brand to our associates; both face to face and over the phone.
  Lead a small group of temporary staff on one or more processes during peak periods to support the delivery of results to agreed time and quality parameters, including reporting and meeting internal and external SLAs.
  Produces high levels of performance from direct reports and teams by modelling leadership behaviours with confidence and providing clarity, challenge, feedback, coaching and development in line with business objectives.
  Drive personal performance, to achieve personal and organisational goals.
  
  Section 2 - Key relationships and performance
  Key internal relationships:
  Colleagues and associates
  Customer Services
  Orders Data Control and Results team
  Resource Management team
  Logistics teams across all departments
  
  Key external relationships:
  Schools and colleges
  Associates
  
  Key performance indicators:
  Build exceptional relationships with our internal and external customer
  Proactive with the ability to adapt to deliver the highest levels of customer situations and maintains high levels of empathy and professionalism.
  Escalate potential issues in a timely manner
  
  Section 3 – Person profile
  Knowledge
  
  P - Understanding of relevant supply chain/end to end process best practice
  P - Broad understanding of the political, educational and business context within which AQA works
  A - Good working knowledge and understanding of administrative procedures and office IT applications
  
  Qualification
  
  A - Educated to degree level or experience in a similar role
  
  Skills
  
  A/I - Organise and supervise groups of staff
  A/I - Implement change positively
  I - Customer focused – deliver the best outcome from the customer perspective
  I - Track record in contributing to and delivering departmental plans and targets
  A - Great IT skills; accurate and proficient user of MS Office and database systems
  P - Good attention to detail who communicates effectively, verbally and in writing
  
  Behaviours
  
  I/P - Communication
  I/P - Flexibility
  I/P - Customer focused
  I/P - Personal contribution
  I/P - Continuous excellence
  
  Experience
  
  A/I - Experience of working in a busy office environment or equivalent
  I - Experience of supporting the successful delivery of business change
  P - Experience of supporting the delivery of new processes or new technologies
  A - Experience of delivering to multiple deadlines
  I - Experience of working under pressure to deliver quality outcomes
  
  Assessment key (criteria to be assessed at the selection stage)
  A – application (it is essential to provide evidence on application for shortlisting purposes)
  I - interview
  T – test (or work sample)
  P – probation

• About the company

  AQA, formerly the Assessment and Qualifications Alliance, is an awarding body in England, Wales and Northern Ireland.

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