• Job Description

  Req#: 606445

  Please review the requirements below and ensure you meet them prior to submitting your application:

  • This is a Seasonal/Temporary assignment opportunity and includes consideration for all Marquee events (Halloween Horror Nights, Universal Holidays – Grinchmas, Universal’s Holiday Parade & Holiday concerts, New Year’s Eve, Rock the Universe, Mardi Gras, Grad events and 4th of July).
  • All Candidates considered for these roles must be available for required orientation, training and rehearsals.
  • Candidates considered for Halloween Horror Nights must be available for ALL event nights. Requests for time off will be evaluated by the Hiring Managers and may impact employment decisions. Candidates must be comfortable working both second and third shift schedules with some start times as early as 12pm and ending as late as 3am.
  • Candidates considered for Universal’s Holiday Parade and Grinchmas must have flexible availability starting approximately November 2024 through early January 2025 including all major holidays. Must be comfortable working during regular park hours.
  • Candidates considered for Mardi Gras 2025 must have flexible availability starting approximately late January 2025 through April 2025. Must be comfortable working during regular park hours.

  Responsible for facilitating Entertainment performances. Position promotes positive guest experiences through one-on-one interactions with guests and by assisting performers.

  MAJOR RESPONSIBILITIES:

  • Facilitates entertainment performances by providing positive service and accurate information to guests according to Entertainment departmental guidelines and expectations. Responsible for the safety and physical well-being of performers while on set. This includes; assisting with lines, camera and photos, autograph books and other guest/management needs. Responsible for safely escorting performance vehicles to, on and from set, while monitoring guest safety.
  • Assists and accompanies Entertainment performers to, on and from assigned sets. Supports Animated Characters with Dressing/Undressing character costumes including Zippers, Snaps, shoes and Head pieces.
  • Responsible for assisting in operational/administrative duties which may include; daily set up and strike of stanchions and signage, proper use and refueling of company vehicles, and completion of daily paperwork.
  • Follows daily care guidelines for character costumes in order to maintain the integrity of the performance or role and provides communication to management regarding costume problems, issues and concerns.
  • Expected to occasionally participate in Entertainment performances as directed by Entertainment Management.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Perform other duties as assigned.

  SCOPE: Responsible for ensuring performer and guest safety during guest/character interactions and upholding UO’s Mission of delivering unforgettable experiences to our guests.

  EDUCATION: High school degree or GED required.

  EXPERIENCE: 1+ year’s theme park or guest service experience preferred; or equivalent combination of education and experience.

  CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid FL Driver’s License required

  
  
  Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

  Universal Orlando Resort. Here you can.

  Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

• About the company

  Universal Orlando Resort, commonly known as Universal Orlando or simply "Universal," formerly Universal Studios Escape, is an American theme park and entertainment resort complex based in Orlando, Florida.

Notice