Please review the requirements below and ensure you meet them prior to submitting your application:

• This is a Seasonal/Temporary assignment opportunity and includes consideration for all Marquee events (Halloween Horror Nights, Universal Holidays – Grinchmas, Universal’s Holiday Parade & Holiday concerts, New Year’s Eve, Rock the Universe, Mardi Gras, Grad events and 4th of July).
• All Candidates considered for these roles must be available for required orientation, training and rehearsals.
• Candidates considered for Halloween Horror Nights must be available for ALL event nights. Requests for time off will be evaluated by the Hiring Managers and may impact employment decisions. Candidates must be comfortable working both second and third shift schedules with some start times as early as 12pm and ending as late as 3am.
• Candidates considered for Universal’s Holiday Parade and Grinchmas must have flexible availability starting approximately September 2024 through early January 2025 including all major holidays. Must be comfortable working during regular park hours.
• Candidates considered for Mardi Gras 2025 must have flexible availability starting approximately January 2025 through April 2025. Must be comfortable working during regular park hours.

JOB SUMMARY: Provide assistance and support to Stage Managers and Assistant Stage Managers for Marquee events, including coordination of event documentation, event operations, and talent for the assigned Marquee Events. Position includes day-to-day administrative and operational tasks. They will have knowledge of the assigned entertainment venues operations, talent, and tech, as well as the ability to address concerns and properly disseminate information to the appropriate team member(s).

MAJOR RESPONSIBILITIES:

• Executes the operational tasks for assigned Entertainment venues during Marquee Events. Tasks may include signing in/out cast, monitoring daily performances, communicating with Entertainment partners, and providing feedback for the daily FYI.
• Communicate issues and identify solutions with Stage Manager/Assistant Stage Manager. Ability to effectively process information and make decisions in a fast-paced environment.
• Assist Stage Manager/Assistant Stage Manager with the development and modification of event documentation, schedules, and entertainment talent grids as assigned.
• Monitor venue operations in order to ensure that all aspects are in compliance with the rules and regulations set forth by all Entertainment Production SOPs, talent contracts, process guidelines and event documentation.
• Resolve service challenges for internal and external guests and partner with other divisions as needed to ensure a positive experience for all of Universal Orlando’s guests.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION: High school degree or GED required; Associate’s or Bachelor’s degree in Hospitality or related field preferred

EXPERIENCE: 1 to 3 years’ experience in hospitality and/or event planning required; One to three years’ leadership experience within the professional Entertainment or theme park industry preferred; or equivalent combination of education and experience.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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