• Job Description

  Req#: C9323-25-0265?language=en&page=717&sort=publicationDateDesc

  Job summary

  Are you looking for an exciting, evolving role within the established friendly admin team in Ashford and St Peters Maternity department?

  We are looking to recruit a variety of Band 3 Ward Administrator roles - these roles offer varied hours in all areas of the Maternity department, the successful candidates will be primarily based within one area but will need to also offer the flexibility to cover all areas within this role.

  The post will provide an extensive opportunity to build and develop skills required within the NHS. The successful candidate will be joining a supportive, forward-thinking department which values teamwork and a positive, proactive approach.

  The role will be based on labour ward and covering maternity triage , the Maternity Ward Administrator will often be the first point of contact for all visitors and patients to maternity triage and labour ward, a smart professional appearance is essential, along with a friendly approach.

  Administration experience, would be beneficial but not essential as training will be provided within our NHS systems we are looking for people who are enthusiastic, willing to learn and have a positive approach to challenges, both independently and within the team

  Main duties of the job

  Act as first point of contact for all patients and visitors attending , Triage/Labour Ward, Joan Booker Ward.

  Provide a comprehensive administrative support service to the Maternity Triage/Labour Ward, Joan Booker Ward, Reception and community clinicians and service users.

  Complete all relevant patient filing and tracking

  Be expected to organise their workload to ensure that an efficient service is provided.

  Liaise with other departments for example ultrasound, facilities, and clinical ward areas

  Carry out their duties in such a way as to make a direct and positive contribution to the department.

  Always maintain confidentiality and work within the Trusts GDPR policy.

  We pride ourselves at ASPH to offer multiple benefits to support our teams.This includes flexible working, onsite nursery, onsite housing, and salary sacrifice car scheme. Not only will you work for a supportive Trust, but the Maternity Team offers a friendly team which makes us a great place to work!

  About us

  Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

  Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

  We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

  Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

  Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team

  Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.

  Details

  Date posted

  08 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  Depending on experience pa inc. HCAS pro-rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  323-AC3023-JN

  Job locations

  St. Peter's Hospital

  Guildford Road

  Chertsey, Surrey

  KT16 0PZ

  
  

  Job description

  Job responsibilities

  Organisational Management

  The Maternity Ward Administrator role will report to the Maternity Assistant Service Manager.

  Internally the postholder will develop effective working relationships with:

  Midwives and Maternity Service Staff, Medical Staff, Sonographers, Maternity Staff Team members

  Externally this includes.

  Colleagues in other NHS Trusts and organisations.

  Communication

  Be responsible for contacting patients using all communication skills, in accordance with the consultants/Registrars instructions, able to escalate appropriately any concerns.

  Participate in providing excellent communication and information for patients in all forms.

  Be responsible for all correspondence with patients, all telephone and face to face enquiries from patients and relatives using tact and diplomacy; analyse and resolve patient problems.

  Must have excellent written and verbal skills

  Work within the wider MDT team escalating queries as they arise, and able to build relationships within the team.

  Management of Information

  Be responsible for all relevant patient information, clinical and non-clinical to be recorded correctly onto the Cerner and to seek advice and information when this is not evident.

  Be responsible for the quality and integrity of information concerning patients kept on Cerner and all other patient information systems, there will be considerable number of liaisons with all members of staff within the hospital, as well as the public it is therefore essential that all individuals adopt a courteous, friendly and professional manner at all times.

  Have a detailed understanding of the principles of patient confidentiality, data protection and safeguarding. These principles should be always maintained.

  Reduce all clinics and appointments according to requests and ensure all appointments are amended as appropriately.

  Monitor Outpatient appointments daily to ensure correct utilisation of appointment slots and escalate if clinics are under/over booked to the Ward Manager.

  The post holder will be responsible for completing mandatory and statutory training appropriate to the role, and personal development.

  Provide support and training to new members of the team and keep them updated with changes to the booking procedure.

  Job description

  Job responsibilities

  Organisational Management

  The Maternity Ward Administrator role will report to the Maternity Assistant Service Manager.

  Internally the postholder will develop effective working relationships with:

  Midwives and Maternity Service Staff, Medical Staff, Sonographers, Maternity Staff Team members

  Externally this includes.

  Colleagues in other NHS Trusts and organisations.

  Communication

  Be responsible for contacting patients using all communication skills, in accordance with the consultants/Registrars instructions, able to escalate appropriately any concerns.

  Participate in providing excellent communication and information for patients in all forms.

  Be responsible for all correspondence with patients, all telephone and face to face enquiries from patients and relatives using tact and diplomacy; analyse and resolve patient problems.

  Must have excellent written and verbal skills

  Work within the wider MDT team escalating queries as they arise, and able to build relationships within the team.

  Management of Information

  Be responsible for all relevant patient information, clinical and non-clinical to be recorded correctly onto the Cerner and to seek advice and information when this is not evident.

  Be responsible for the quality and integrity of information concerning patients kept on Cerner and all other patient information systems, there will be considerable number of liaisons with all members of staff within the hospital, as well as the public it is therefore essential that all individuals adopt a courteous, friendly and professional manner at all times.

  Have a detailed understanding of the principles of patient confidentiality, data protection and safeguarding. These principles should be always maintained.

  Reduce all clinics and appointments according to requests and ensure all appointments are amended as appropriately.

  Monitor Outpatient appointments daily to ensure correct utilisation of appointment slots and escalate if clinics are under/over booked to the Ward Manager.

  The post holder will be responsible for completing mandatory and statutory training appropriate to the role, and personal development.

  Provide support and training to new members of the team and keep them updated with changes to the booking procedure.

  Person Specification

  Skills

  Essential

  • Patient facing roles -be able to understand an individuals communication, physical & emotional needs; recognise their needs and preferences.
  • Able to use initiative and judgement in dealing with sensitive issues with day-to-day issues and queries.
  • Able to work individually and within a team in a busy work environment.
  • Excellent written and verbal skills

  Desirable

  • Knowledge and experience of Cerner and other NHS software

  Qualifications

  Essential

  • Maths and English GCSE grade C or equivalent

  Desirable

  • IT/Administration qualification or equivalent

  Experience

  Essential

  • Previous experience as a receptionist or customer Service/ patient facing role
  • Understanding of Microsoft/Excel and willingness to learn new systems
  • Experience of dealing with and communicating sensitive information

  Desirable

  • Maternity Services experience

  Attitude, Behaviour and Values

  Essential

  • Customer service focussed
  • Flexible can do attitude
  • Takes pride in their work and their team
  • Supports and promotes equality and diversity

  Knowledge

  Essential

  • Trust values
  • A day to day knowledge of the services the Maternity department offers

  Desirable

  • Outlook/Excel and Microsoft experience

  Other requirements

  Essential

  • Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS - You have knowledge & awareness of diversity and human rights as appropriate to your role
  • Work well within a team and on your own

  Person Specification

  Skills

  Essential

  • Patient facing roles -be able to understand an individuals communication, physical & emotional needs; recognise their needs and preferences.
  • Able to use initiative and judgement in dealing with sensitive issues with day-to-day issues and queries.
  • Able to work individually and within a team in a busy work environment.
  • Excellent written and verbal skills

  Desirable

  • Knowledge and experience of Cerner and other NHS software

  Qualifications

  Essential

  • Maths and English GCSE grade C or equivalent

  Desirable

  • IT/Administration qualification or equivalent

  Experience

  Essential

  • Previous experience as a receptionist or customer Service/ patient facing role
  • Understanding of Microsoft/Excel and willingness to learn new systems
  • Experience of dealing with and communicating sensitive information

  Desirable

  • Maternity Services experience

  Attitude, Behaviour and Values

  Essential

  • Customer service focussed
  • Flexible can do attitude
  • Takes pride in their work and their team
  • Supports and promotes equality and diversity

  Knowledge

  Essential

  • Trust values
  • A day to day knowledge of the services the Maternity department offers

  Desirable

  • Outlook/Excel and Microsoft experience

  Other requirements

  Essential

  • Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS - You have knowledge & awareness of diversity and human rights as appropriate to your role
  • Work well within a team and on your own

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Ashford & St. Peter's Hospitals NHS Foundation Trust

  Address

  St. Peter's Hospital

  Guildford Road

  Chertsey, Surrey

  KT16 0PZ

  
  

  Employer's website

  https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Ashford & St. Peter's Hospitals NHS Foundation Trust

  Address

  St. Peter's Hospital

  Guildford Road

  Chertsey, Surrey

  KT16 0PZ

  
  

  Employer's website

  https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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