Delta Air Lines
MBA Intern, Commercial/Customer Strategy (Summer 2024)
PayCompetitive
LocationAtlanta/Georgia
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 22343
- CUSTOMER EXPERIENCE & CONSUMER INSIGHTS: Design onboard and airport product improvements that reach millions of annual travelers or deep dive into customer data to understand trends and develop action plans to improve the CX.
- GLOBAL SALES & DISTRIBUTION: Improve the travel experience for Delta’s corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue. Leverage technologies to ensure the same Delta products can be purchased in any channel, enabling consumer trust and confidence in Delta as a retailer.
- NETWORK PLANNING: Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.
- REVENUE MANAGEMENT: Investigate competitors’ pricing actions, initiate sales and other promotions to maintain market share. Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.
- RESERVATIONS: Develop recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies.
- ENTERPRISE DIGITAL STRATEGY: Maintain the competitiveness of Delta.com by developing online marketing strategies and identifying incremental digital revenue streams.
- MARKETING: Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.
- ALLIANCES: Improve collaboration and find synergies with our Joint Venture partners.
- Candidates must have completed the first year of an MBA Program with a by the Summer of 2024, have a planned MBA program graduation date by the Summer of 2025.
- Must be current MBA students.
- Students must have at least 3 years of post-undergraduate, full-time work experience prior to enrolling in business school.
- Must be able to work onsite in our Atlanta, GA office for the duration of the internship.
- Ideal candidates have strong analytical, leadership capabilities, written and verbal communication skills and have demonstrated to be a collaborator and creative problem-solver.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- Ideal candidates have strong analytical, leadership, written and verbal communication skills and have demonstrated to be a collaborator and creative problem-solver.
United States, Georgia, Atlanta
Revenue Management
22-Aug-2023
Ref #: 22343
How you'll help us Keep Climbing (overview & key responsibilities)
The purpose of the Commercial & CX Strategy MBA program is to build a strong, diverse, and values-driven leadership pipeline for Delta. With ever changing business needs, Delta seeks MBAs to solve some of Delta’s biggest challenges and ensure a competitive stance in the marketplace. This 12-week summer internship program revolves around one strategic project from one of the below Commercial and CX departments located in our Atlanta headquarters:
What you need to succeed (minimum qualifications)
What will give you a competitive edge (preferred qualifications)
About the company
Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.