Overview

Medical Office Coordinator, Sleep Center Clinic

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols! Living in Knoxville means experiencing all four seasons . Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Position Summary:

Obtain referrals and precertifications and perform a variety of clerical functions in a Sleep Center. Assist with some back office procedures as necessary.

Recruiter: Jason Shubert || jshuber1@covhlth.com || 865-374-5393

Responsibilities

• Schedule new and follow-up patient appointments. Coordinate and schedule diagnostic tests, other specialty physician visits, hospital admissions, and other services as ordered by the physician.
• Communicate and follow-up with insurance companies/payors and physician offices in obtaining referrals, precertifications, and prior authorizations as needed for physician office visits and chemotherapy treatments. Maintain record of referrals and authorizations.
• Greet patients and visitors. Check patients in, verifying and updating insurance and demographic information in computer and chart. Copy insurance card. Collect co-payments and other payments from patients and issue receipts. Assist patients in completing registration sheet.
• Perform charge entry using correct CPT and ICD-9 coding. Batch daily charges. Communicate with billing office staff to assure correct coding, daily balances, billing procedures. Assist patients with questions regarding insurance and account balances.
• Answer multi-telephone line: screen and route calls, provide information, take messages, and retrieve voice messages. Receive and send information to and from the answering service.
• Prepare patients for examination by assisting with vitals signs and health history/current medications checklist. Occasionally, assist physicians during procedures.
• Communicate test results to patients as specifically directed by physician or nurse.
• File medical records daily in appropriate sections of medical charts. Assemble new patient charts. Pull charts as needed for review and refile.
• Coordinate with main office the physicians’ calendar of meetings and appointments.
• Type and mail miscellaneous correspondence as requested. Process incoming and outgoing mail. Copy medical records as directed.
• Maintain care of office equipment and adequate stock of office supplies. Responsible for notifying supervisor of needed repairs and making repair service calls as directed.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

Two (2) years’ experience in medical office setting.

Licensure Requirement:

None