NHS
Medical Administrator - 16hrs (2 days)
This job is now closed
Job Description
- Req#: A5346-24-0004?language=en&page=53&sort=publicationDateDesc
- To have experience of working with the general public, preferably within the primary health environment.
- To have good IT skills
- To have experience of delivering a quality customer service.
- Experience of Systmone system.
- Experience of Microsoft packages.
- Communication:
- To have excellent communication skills both verbal and non -verbal.
- Qualifications:
- AMSPAR Reception qualification desirable
- NVA Level 2 or above in Business Administration / Customer Services
- ECDL computer certificate
- 3 x GCSE grade C and above
- To have experience of working with the general public, preferably within the primary health environment.
- To have good IT skills
- To have experience of delivering a quality customer service.
- Experience of Systmone system.
- Experience of Microsoft packages.
- Communication:
- To have excellent communication skills both verbal and non -verbal.
- Qualifications:
- AMSPAR Reception qualification desirable
- NVA Level 2 or above in Business Administration / Customer Services
- ECDL computer certificate
- 3 x GCSE grade C and above
Job summary
Medical Administrator
Neasham Road Surgery in Darlington
16hrs per week over 2 days.
Neasham Road Surgery are looking for a motivated, friendly and proactive receptionist to work part time. The successful candidate will be part of a friendly supportive reception team. They will be the first point of contact for our patients and will be required to meet the standards of care and service we pride ourselves on.
We are looking for someone who will be flexible and reliable and is self-motivated to complement our experienced and dedicated team.
Main duties of the job
Duties will include dealing with patients by telephone and face to face, projecting a positive and friendly image to patients and other visitors to the practice. Booking appointments, arranging tests for patients, prescription enquires and general patient enquiries.
Previous experience of working in a General Practice would be a distinct advantage, however full training will be given. Experience of Systmone clinical system would be beneficial, however training would be given. Experience of using Word, Excel, Powerpoint and Outlook will be required.
The job will require provision of high quality reception and administration service to patients, doctors, colleagues and other staff members who may attend the surgery. It includes multi-tasking with the ability to be compassionate. Good communication skills are essential to this role.
About us
Neasham Road Surgery is a busy, forward thinking practice with a patient list of approximately 13750 patients. We pride ourselves on providing excellent patient care to our patients.
We are a friendly three Partner practice, supported by two salaried GPs and three Nurse Practitioners. We have an excellent nursing team and a superb group of highly committed and enthusiastic administrative and reception staff.
We can offer NHS Pension, Simply Health benefits and a friendly working environment.
Date posted
12 September 2024
Pay scheme
Other
Salary
Depending on experience Meets national minimum wage
Contract
Permanent
Working pattern
Part-time
Reference number
A5346-24-0004
Job locations
The Surgery
186 Neasham Road
Darlington
County Durham
DL1 4YL
Job descriptionJob description
Job responsibilities
To support the Partners and Practice Management to deliver a quality service to patients through the provision of an effective and efficient reception service.
Reception:
To provide an effective reception administration service.
To operate computer systems for the dimensions of the role.
To manage telephone service and provide efficient telephone service
To carry out any other tasks allocated by management
Main duties and Responsibilities:
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Pulling/filing notes for surgeries and update as necessary
Filing post in medical records if applicable
Fax and photocopy as requested
Ensuring messages and information is passed on to relevant members of staff oroutside agencies
Distributing clinical documents to clinical staff
Actioning tasks assigned by Clinicians and passing on relevant information.
Reception
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking name and address.
Be able to cover all reception position as necessary
Explaining surgery procedures as required
Appointments
Process appointment requests for today / future appointments from patients by
telephone and in person.
Deal with visits requests
Scanning of documents on to patient electronic records, if required
Telephone
Have working knowledge of telephone system, during and after hours.
Provide an efficient system of answering the telephone using a courteous and friendly manner
Other Tasks
Ensure reception area is kept tidy and ready for use
Ensure building security have thorough knowledge of doors/windows/alarm.
Provide refreshments if requested
Any other tasks allocated by the Practice Management
Computer
General data input and information retrieving
Registrations of new patients computer data entry and medical records.
Process change of patient details e.g. change of address both electronically andpaper records
Support work of Prescription Line by processing repeat prescription request in accordance with practice guidelines as and when necessary.
Scanning clinical documents into patient records if required
Opportunistic data checking of patient demographic details
Job responsibilities
To support the Partners and Practice Management to deliver a quality service to patients through the provision of an effective and efficient reception service.
Reception:
To provide an effective reception administration service.
To operate computer systems for the dimensions of the role.
To manage telephone service and provide efficient telephone service
To carry out any other tasks allocated by management
Main duties and Responsibilities:
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Pulling/filing notes for surgeries and update as necessary
Filing post in medical records if applicable
Fax and photocopy as requested
Ensuring messages and information is passed on to relevant members of staff oroutside agencies
Distributing clinical documents to clinical staff
Actioning tasks assigned by Clinicians and passing on relevant information.
Reception
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking name and address.
Be able to cover all reception position as necessary
Explaining surgery procedures as required
Appointments
Process appointment requests for today / future appointments from patients by
telephone and in person.
Deal with visits requests
Scanning of documents on to patient electronic records, if required
Telephone
Have working knowledge of telephone system, during and after hours.
Provide an efficient system of answering the telephone using a courteous and friendly manner
Other Tasks
Ensure reception area is kept tidy and ready for use
Ensure building security have thorough knowledge of doors/windows/alarm.
Provide refreshments if requested
Any other tasks allocated by the Practice Management
Computer
General data input and information retrieving
Registrations of new patients computer data entry and medical records.
Process change of patient details e.g. change of address both electronically andpaper records
Support work of Prescription Line by processing repeat prescription request in accordance with practice guidelines as and when necessary.
Scanning clinical documents into patient records if required
Opportunistic data checking of patient demographic details
Person SpecificationPerson Specification
Experience
Desirable
Qualifications
Essential
Experience
Desirable
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Neasham Road Surgery
Address
The Surgery
186 Neasham Road
Darlington
County Durham
DL1 4YL
Employer's website
Employer details
Employer name
Neasham Road Surgery
Address
The Surgery
186 Neasham Road
Darlington
County Durham
DL1 4YL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.