• Job Description

  Req#: A3122-23-0353?language=en&page=926&sort=publicationDateDesc

  Job summary

  We are currently looking to recruit 2 part-time medical receptionists/ administrators to join our team. This post will be based across 3 sites; Middle Chare Surgery and Bridge End Surgery based in Chester Le Street and Woodlands Surgery in Rickleton. Hours are between 8am and 6pm Monday, Tuesday, Thursday, Friday and 8am - 8pm on a Wednesday to meet the needs of the surgery. Exact details to be discussed. The successful candidate will be patient focused, a good team player and flexible in their approach.

  Main duties of the job

  Being adaptable, working well as a team and providing a positive experience are essential for the role of Admin/ Receptionist. Your role will be to deal with all general enquiries, explain procedures and make new and follow-up appointments, action medication queries, repeat prescriptions, online repeat prescription requests in a prompt manner. You will be expected to communicate effectively with patients, medical professionals, hospitals and any other 3rd party providers. You will be responsible for using care navigation to signpost patients to the most appropriate service so they are seen in the quickest most efficient way.

  About us

  The 3 practices are all friendly GP practices with well established teams and a Good rating from CQC. Together we have approximately 18000 patients. We are committed to our patients individual needs and treat all patients with dignity, respect and compassion. We provide an ethos of openness and integrity whilst maintaining strict patient confidentiality. We maintain a motivated and fulfilled team by upholding continuing professional development, promoting a friendly working environment, developing strong working relationships and encourage collaborative team-working.

  Details

  Date posted

  19 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3122-23-0353

  Job locations

  Middle Chare

  Chester le Street

  Co Durham

  DH3 3QD

  
  

  Vigo Lane

  Rickleton

  Washington

  Tyne And Wear

  NE38 9EJ

  
  

  Bridge End Surgery

  Bridge End

  Chester Le Street

  County Durham

  DH3 3SL

  
  

  Job description

  Job responsibilities

  You will be responsible for administrative functions, including but not limited to:

  Reception duties providing a positive patient experience, information, advice and signposting

  Telephone receive and make telephone calls and respond to voicemails as required

  Handling clinical specimens ensuring correct details and appropriate handover

  Appointments use GP systems to book, manage and cancel appointments

  Patient record management record all patient contacts and ensure timely and accurate data entry

  Ensure escalation of issues or urgent clinical cases to the appropriate person

  Patient administration and filing support patients with paperwork, registration and record management

  Results use of clinical systems to respond to patient result requests

  Printing, scanning and photocopying ensuring information is uploaded to records

  Workflow processing letters and ensuring continuity of care

  Patient tasks and emails/E-consults

  Prescriptions including repeat prescriptions

  General administrative duties

  Handle sensitive and confidential information

  Recognise and report issues relating to safeguarding vulnerable children and adults

  Job description

  Job responsibilities

  You will be responsible for administrative functions, including but not limited to:

  Reception duties providing a positive patient experience, information, advice and signposting

  Telephone receive and make telephone calls and respond to voicemails as required

  Handling clinical specimens ensuring correct details and appropriate handover

  Appointments use GP systems to book, manage and cancel appointments

  Patient record management record all patient contacts and ensure timely and accurate data entry

  Ensure escalation of issues or urgent clinical cases to the appropriate person

  Patient administration and filing support patients with paperwork, registration and record management

  Results use of clinical systems to respond to patient result requests

  Printing, scanning and photocopying ensuring information is uploaded to records

  Workflow processing letters and ensuring continuity of care

  Patient tasks and emails/E-consults

  Prescriptions including repeat prescriptions

  General administrative duties

  Handle sensitive and confidential information

  Recognise and report issues relating to safeguarding vulnerable children and adults

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)

  Desirable

  • AMSPAR Receptionists Qualification

  Experience

  Essential

  • Patient/ Customer facing work experience

  Desirable

  • Experince of working with in GP Surgery is preferable

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)

  Desirable

  • AMSPAR Receptionists Qualification

  Experience

  Essential

  • Patient/ Customer facing work experience

  Desirable

  • Experince of working with in GP Surgery is preferable

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Middle Chare Medical Group

  Address

  Middle Chare

  Chester le Street

  Co Durham

  DH3 3QD

  
  

  Employer's website

  https://www.middlecharemedicalgroup.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Middle Chare Medical Group

  Address

  Middle Chare

  Chester le Street

  Co Durham

  DH3 3QD

  
  

  Employer's website

  https://www.middlecharemedicalgroup.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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