• Job Description

  Req#: A1897-25-0004?language=en&page=96&sort=publicationDateDesc

  Job summary

  We are seeking a medical administrator / secretary to join our team. The successful candidate will join an existing team or 3 people.

  The team are responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

  We are ideally looking for someone to work 20-25 hours a week, preferably afternoons, across Monday to Friday but there is some flexibility with this. Experience working in an administrative and/or secretarial role is essential. Prior experience in a GP surgery would be desirable but full training will be provided.

  Main duties of the job

  Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

  Candidates will require good IT skills, accurate typing, proof-reading and attention to detail. The role involves regular communication with healthcare professionals and the public so being comfortable communicating by phone, email and letter are important.

  About us

  We are a large GP Practice caring for over 19,000 patients in Abbeydale, on the outskirts of Gloucester. We have an extensive multi-disciplinary team that includes GPs, Advanced Nurse Practitioners, Pharmacists, Pharmacy Technicians, Physiotherapists, Mental Health Nurses, Practice Nurses, Health Care Assistants, Social Prescribers, Patient Advisers, and Administrators. We are fortunate to operate from a modern, purpose-built building.

  Details

  Date posted

  10 July 2025

  Pay scheme

  Other

  Salary

  £12.76 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1897-25-0004

  Job locations

  Glevum Way

  Abbeydale

  Gloucester

  Glos

  GL4 4BL

  
  

  Job description

  Job responsibilities

  The following are the key responsibilities of the Medical Administrator / Secretary. There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels:

  - Typing letters, reports and associated documentation as required

  - Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

  - Managing all enquiries in an effective manner

  - Actioning all incoming email to the shared secretary email account

  - Inputting data into the patients healthcare records as necessary

  - Processing referrals using the electronic referral system (ERS)

  - Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

  - Managing all administrative queries as necessary

  - Chasing up clinical results, x-rays, clinic letters by phone and email

  - Carrying out system searches as requested

  - Maintaining a clean, tidy, effective working area at all times

  - Supporting all clinical staff with general administrative tasks as requested

  Please see the attached job description for full details.

  Job description

  Job responsibilities

  The following are the key responsibilities of the Medical Administrator / Secretary. There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels:

  - Typing letters, reports and associated documentation as required

  - Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

  - Managing all enquiries in an effective manner

  - Actioning all incoming email to the shared secretary email account

  - Inputting data into the patients healthcare records as necessary

  - Processing referrals using the electronic referral system (ERS)

  - Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

  - Managing all administrative queries as necessary

  - Chasing up clinical results, x-rays, clinic letters by phone and email

  - Carrying out system searches as requested

  - Maintaining a clean, tidy, effective working area at all times

  - Supporting all clinical staff with general administrative tasks as requested

  Please see the attached job description for full details.

  Person Specification

  Experience

  Essential

  • - Experience of working with the general public
  • - Experience of administrative duties

  Desirable

  • - Experience of working in a healthcare setting as a medical secretary

  Skills and Personal Qualities

  Essential

  • - Excellent communication skills (written and oral)
  • - Strong IT skills, including audio typing
  • - Clear, polite telephone manner
  • - Competent in the use of Office and Outlook
  • - Effective time management (planning and organising)
  • - Ability to work as a team member and autonomously
  • - Good interpersonal skills
  • - Problem solving and analytical skills
  • - Ability to follow policy and procedure
  • - Polite and confident
  • - Flexible and cooperative
  • - Motivated
  • - Forward thinker
  • - High levels of integrity and loyalty
  • - Sensitive and empathetic in distressing situations
  • - Ability to work under pressure

  Desirable

  • - Clinical IT system user skills

  Person Specification

  Experience

  Essential

  • - Experience of working with the general public
  • - Experience of administrative duties

  Desirable

  • - Experience of working in a healthcare setting as a medical secretary

  Skills and Personal Qualities

  Essential

  • - Excellent communication skills (written and oral)
  • - Strong IT skills, including audio typing
  • - Clear, polite telephone manner
  • - Competent in the use of Office and Outlook
  • - Effective time management (planning and organising)
  • - Ability to work as a team member and autonomously
  • - Good interpersonal skills
  • - Problem solving and analytical skills
  • - Ability to follow policy and procedure
  • - Polite and confident
  • - Flexible and cooperative
  • - Motivated
  • - Forward thinker
  • - High levels of integrity and loyalty
  • - Sensitive and empathetic in distressing situations
  • - Ability to work under pressure

  Desirable

  • - Clinical IT system user skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Hadwen Health

  Address

  Glevum Way

  Abbeydale

  Gloucester

  Glos

  GL4 4BL

  
  

  Employer's website

  https://hadwenhealth.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Hadwen Health

  Address

  Glevum Way

  Abbeydale

  Gloucester

  Glos

  GL4 4BL

  
  

  Employer's website

  https://hadwenhealth.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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