• Job Description

  Req#: R-0000126416

  Job Summary

  This role provide first-level support to customers and resolve customer issues. Leverage experience and extensive working knowledge of work, policies, and practices to perform daily tasks and various administrative and operational assignments.

  Job Description

  What is the opportunity?

  MDBilling.ca - a Dr. Bill product is a growing healthcare technology company that provides fast, accurate, and reliable medical billing software and services for Ontario physicians. Since 2009, our billing platform maximizes revenue for physicians while saving them time. At MDBilling.ca , we are committed to maintaining the highest levels of integrity and professionalism while providing a flexible work environment. In this dynamic role, the successful candidate will work with our Ontario Billing Operations Team to provide exceptional service to our customers and grow the MDBilling.ca brand of excellence. This position is full-time, permanent, with a remote working environment.

  What Will You Do?

  • Maintain accurate customer account records

  • Process medical claims

  • Reconcile monthly remittance advice

  • Resolve issues efficiently and effectively

  • Respond to billing questions

  • Respond to emails in a timely manner

  What do you need to succeed? Must have;

  • 4+ year of administrative and customer service experience

  • Excellent communication and problem-solving skills

  • Strong organizational and time management skills

  • Great attention to detail

  • A strong understanding of general computer knowledge.

  • Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

  • Outstanding personal skills and work collaboratively within a team setting.

  Nice to Have

  • OHIP Billing work experience (a huge plus)

  • Completion of certified courses - Medical Billing or equivalent

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • A remote working environment

  • The tools you need to stay connected, work collaboratively, and design efficiently

  • A dedicated Team Lead who will support, coach, and work with you to develop an individual career growth plan

  • Ability to make a difference and lasting impact

  • Work in an agile, collaborative, progressive, and high-performing team

  #DrBill

  #RBCx

  Job Skills

  Additional Job Details

  Address:

  20 KING ST W:TORONTO

  City:

  TORONTO

  Country:

  Canada

  Work hours/week:

  37.5

  Employment Type:

  Full time

  Platform:

  PERSONAL & COMMERCIAL BANKING

  Job Type:

  Contract (Fixed Term)

  Pay Type:

  Salaried

  Posted Date:

  2025-05-15

  Application Deadline:

  2025-05-30

  Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

  Inclusion and Equal Opportunity Employment

  At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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