The Medical Interpreter Services Program, as part of the Office of Health Equity within the Office of Population Health, of the Massachusetts Department of Public Health, supports the implementation of the language access requirements for health care facilities. HCISP supports the implementation of the language access component of the Massachusetts Determination of Need (DoN) Program and staff provide technical assistance in the development of language access plans and ensure compliance with language access regulations for health care facilities.

The Project Coordinator assures efficient coordination and implementation of all program activities, including compliance with all reporting, policy, and regulatory requirements. Working closely with their supervisor and other Department staff, the Program Coordinator builds relationships with health care facilities partners to promote research-based practices, consultation, tailored site review on program operations and services, and assessment of language access programs. This position requires that the Program Coordinator be comfortable communicating with health care facilities administrators, clinicians, program staff, and volunteers on legal requirements, Departmental policies governing service provision, administration, and planning.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Work with assigned healthcare facilities to evaluate, assess and support language access programs, including conducting and reporting on site assessment visits, recommending and assisting in the development of corrective action or quality improvement plans as needed, and supporting and monitoring the implementation of agreed-upon plans.
• In collaboration with the rest of the Interpreter Services Program team, develop, administer, and analyze annual statewide Interpreter Services survey, including primary responsibility for collecting and verifying responses from assigned facilities for completeness and accuracy.
• In collaboration with the rest of the ISP team, develop annual Interpreter Services Report and data summaries on various racial, ethnic, and linguistic communities in the Commonwealth, based on site visits and survey results.
• Participate on internal and external task forces, committees, working groups, training efforts, and coalitions pertaining to language access to advance health and racial equity.
• Maintain knowledge regarding regulatory conditions and best practices governing health care interpreter services and language access.
• Update and document program internal operational processes, such as surveys, site inspections, information dissemination, or reviews.

Required Qualifications:

• Proficiency in communicating accessibly and respectfully with professional colleagues, including agency leadership, program staff, and vendors.
• Proficiency in communicating accessibly and respectfully with members of the public, including people with disabilities and those who primarily speak a language other than English.
• Understanding of data interpretation, including how to identify relevant information, draw conclusions, and make appropriate recommendations and presentations.
• Knowledge of strategies for time management, record-keeping, and work simplification.
• Capable to give and follow instructions.
• Ability to keep track of tasks and outcomes through periodic reviews and/or evaluations.
• Capability to adjust to varying or changing situations to meet emergency or changing program requirements.
• Capacity to exercise sound judgment and discretion in the handling of confidential information, and sensitivity to changing needs and situations.

Preferred Qualifications:

• Capability to collect, analyze statistical data, and generate reports.
• Ability to work to excel in a dynamic, time-sensitive, high-volume environment.
• Professional and resourceful style with the ability to work independently and as part of a team.
• Proficiency in Microsoft Excel, Word, PowerPoint, Teams, SharePoint and Outlook.
• Capability to prepare and perform presentations for a large group.
• Able to communicate effectively in both written and oral expressions to convey information.
• Ability to explain complex information simply.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2