Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

728 Yonge Street, 3rd Floor, Toronto, Ontario, M4Y 2B3

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

JOB DESCRIPTION: Medical Office Assistant

SUMMARY: The Medical Office Assistant supports the operations of the clinic and healthcare providers and is the first point of contact for patients.

SALARY EXPECTATIONS: TBD

REPORTS TO: Team Lead or Clinic Manager

What you will do:

· Answer and triage emails and phone calls from patients, and HCP (Health Care Professionals), keep accurate records of all patient interactions in EMR.

· Welcome patients and HCP into the clinic. Provide assistance as needed.

· Liaise with patients, physicians, and various HCP to schedule and confirm appointments, triage referrals, and coordinate activities related to and from clinical and patient interactions.

· Support the day-to-day activities of a medical clinic including verifying the validity of OHIP (Ontario Health Insurance Plan) coverage or other medical insurance as appropriate.

· Perform Triage as required.

· Collect payment of uninsured services as required.

· Learn and use the EMR for all patient activities, ensuring patient data is entered correctly at all times.

· Review the EMR database to ensure up-to-date information in address book.

· File faxes electronically.

· Assist patients in the use of modern technology within the clinic.

· Act as a change champion and promote the adoption of modern technology by patients and physicians.

· Assist physicians and patients with requisitions and forms for insurance, medical forms, Ministry of Health etc.

· As per business needs, help out team members and provide shift coverage as needed.

· Maintain a professional approach when interacting with colleagues and health care professionals to establish good working relations.

· Communicate with patients using empathy, understanding and respect.

· Other duties as assigned.

What you will need:

· Previous experience working in a medical clinic; family practice clinic is preferred.

· Outstanding customer service skills, including the ability to interact with patients using an empathic approach.

· Proficient in Microsoft Office with an emphasis on Outlook.

· A working knowledge of Electronic Medical Records is an asset; experience with Accuro EMR is preferred.

· Excellent verbal and written communication skills.

· The ability to work in a high paced environment.

· An understanding of PHIPA and IPAC guidelines is an asset.

· Highly organized, detailed-oriented with strong people skills.

· Ability to work within a team environment and independently.

· Flexibility with regards to shift coverage and collegial support.

· Available days, evenings, and weekends.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.