• Job Description

  Req#: 563542

  Job Description: Phone Operator/ Medical Receptionist

  Reports To : Front Office Supervisor

  Status : Full-Time, Non-Exempt

  Position Summary : A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

  Duties & Responsibilities :

  • Directs calls to the appropriate extensions by following the Medical Appointment Tree. Routes messages and uses electronic software to send messages to the appropriate triage personnel or resource as needed
    • Conduct phone intakes for managed care patients who have been assigned to IHC
    • Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments
      • Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day
        • Routes new patients to the Eligibility Coordinator for program eligibility
        • Complies with IHC’s HIPAA and Privacy Rules
        • Uses efficient and clear communication at all times
          • Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members
            • Performs data entry of insurance information and processes patient co-payments
            • Prepares intake information for medical staff using HIPAA guidelines
              • When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures
              • Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs
              • Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider
                • Attends and participates in all departmental meetings
                • Archive copies of all forms used by the front office staff
                • Keeps a clean, clutter free work area at all times
                • Adheres to Finance policies when registering patients for appointments and labs
                • Participate as a proactive representative of the Patient Centered Health Home
                • Perform duties utilizing the Team-Based Approach
                • Perform other duties as assigned

  Required Qualifications, Knowledge &Abilities :

  • Requires a high school diploma or GED
  • Medical Administration Assistant certificate or similar medical certificate is preferred
  • Prefer prior experience working in a similar medical position or customer service related position with at least one year working experience
  • Fluent in English and Spanish (ability to read, write, and speak) required
  • Previous knowledge of office practices and procedures in the medical field preferred
  • Ability to follow written and oral instructions
  • Basic bookkeeping experience
  • Flexibility, initiative, reliability, and creativity
  • Excellent customer service skills required
  • Excellent phone skills required
  • Familiarity with medical computer software and data entry
  • Experience using Microsoft Office software packages (Word, Excel, and PowerPoint)

  • Knowledge of and ability to work with the American Indian community and other minority populations

  • Ability to maintain strict confidentiality

• About the company

  The Indian Health Center of Santa Clara Valley is located in San Jose, California and is a 501(c)3, nonprofit, Urban Indian Health Center funded by the Indian Health Service and a 330 Federally Qualified Health Center funded by the Bureau of Primary He...

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