NHS
Medical Receptionist 18.5 or 27 hours pw 8am-6pm
This job is now closed
Job Description
- Req#: A0994-25-0002?language=en&page=170&sort=publicationDateDesc
- Working on reception, checking patients in and out dealing with face to face queries and a large volume of administrative tasks such as:
- Registering new patients/temporary residents
- Opening and actioning post
- Actioning all emails that come through to our Deerness Park Mailbox
- Prescription Requests
- Creating/rescheduling patient appointments
- Working though tasks on our in house system Emis Web
- Liaison between patients and clinicians
- Third party communications
- Creating/rescheduling patient appointments
- Prescription requests
- Working though tasks on our in house system Emis Web
- Accurate data entry in relation to patient records
- Booking of interpreters, ambulance services
- Dealing with managed referrals to district nurses/wound hub teams etc
- Scanning/coding documents onto patients records
- Third party communication
- Ability to work at pace with a large team.
- Ability to prioritise workload.
- Experience of working in a GP Practice or similar clinical setting
- Ability to work at pace with a large team.
- Ability to prioritise workload.
- Experience of working in a GP Practice or similar clinical setting
Job summary
We are seeking a highly motivated individual to join our busy, friendly, hard working team for 27 hours worked over 3 days 8am-6pm on a permanent basis. The ideal candidate will have an excellent telephone manner, a willingness to learn with the ability to work under pressure and provide a high-quality patient service.
Main duties of the job
Main Duties of the Job
Working in the back office answering a high volume of calls signposting patients to the appropriate health care professional within practice or to related services such as Pharmacy First, Minor Injuries Unit - Dealing with patient queries via phone, administrative tasks such as:
About us
We are a training practice. We have 2 sites with a list size of 13,500 patients based in Hendon and Hylton Castle (Bunny Hill PCC), Sunderland.
Our clinical team compromises of:
4 GP Partners
3 Salaried GP's
5 Advanced Practitioners
5 Nurses
6 Health Care Assistants
With a large admin team of 17.
Date posted
15 April 2025
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A0994-25-0002
Job locations
Suffolk Street
Hendon
Sunderland
Tyne & Wear
SR2 8AD
Job descriptionJob description
Job responsibilities
The role of the medical receptionist is vast and varied. The duties consist of making appointments for patients through a variety of channels. Communicating with patients on a day to day basis about upcoming appointments. Ordering prescriptions. Signposting, effectively, patients to the right clinician. Communicating on behalf of a patient to healthcare professionals. Scanning and coding inbound documents. Making referrals to other providers. The medical receptionist role is the face of the practice and the first point of contact for the patients, therefore you must be caring, empathetic and committed to providing the best service.
Job responsibilities
The role of the medical receptionist is vast and varied. The duties consist of making appointments for patients through a variety of channels. Communicating with patients on a day to day basis about upcoming appointments. Ordering prescriptions. Signposting, effectively, patients to the right clinician. Communicating on behalf of a patient to healthcare professionals. Scanning and coding inbound documents. Making referrals to other providers. The medical receptionist role is the face of the practice and the first point of contact for the patients, therefore you must be caring, empathetic and committed to providing the best service.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Deerness Park Medical Group
Address
Suffolk Street
Hendon
Sunderland
Tyne & Wear
SR2 8AD
Employer's website
Employer details
Employer name
Deerness Park Medical Group
Address
Suffolk Street
Hendon
Sunderland
Tyne & Wear
SR2 8AD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.