This job is now closed
Job Description
- Req#: A5177-25-0008?language=en&page=617&sort=publicationDateDesc
- Experience of working with the general public
- Dealing with people on the phone, often high call volumes
- Signposting people to different services based on their need
- Running a reception desk; managing numerous and varied requests
- Experience of working in a health care setting
- Experience of administrative duties
- Excellent communication skills (face to face, on the phone and written)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
- emis user skills
- Problem solving & analytical skills
- Good standard of secondary education
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- Experience of working with the general public
- Dealing with people on the phone, often high call volumes
- Signposting people to different services based on their need
- Running a reception desk; managing numerous and varied requests
- Experience of working in a health care setting
- Experience of administrative duties
- Excellent communication skills (face to face, on the phone and written)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
- emis user skills
- Problem solving & analytical skills
- Good standard of secondary education
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
Job summary
We are looking to expand our team and an exciting opportunity has become available for a highly motivated individual to join our friendly and supportive Surgery at Dudley Wood as a Medical Receptionist/ Administrator.
Salary and Hours are negotiable with the benefit of a NHS or NEST pension.
You should have excellent communication skills and have the ability to work as part of a diverse team. The successful candidate will also have strong IT and keyboard skills and be someone who can demonstrate empathy and tact with the ability to communicate with a range of people in an approachable and understanding manner.
If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
If you would like an informal discussion, please contact Gemma Blackford on 01384 565090, or email gemma.blackford@nhs.net
Closing Date: 31.05 2025
Main duties of the job
The successful candidate will provide reception duties for the practice, and communicate with patients, doctors and other clinical staff in a courteous, efficient and effective way. They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of duties to assist in the smooth running of the Practice, in accordance with agreed procedures, protocols and timescales. For a full list of duties, please refer to the job description. Previous experience in a medical receptionist role/ primary careenvironment is desirable although full training will be given.
About us
Dudley Wood Surgery is a small friendly GP practice and are rated as Outstanding and Good by the Care Quality Commission.
We are committed to continually improve the patient experience, whilst achieving high quality services and implementing innovative change and are looking to expand our reception team to support the Practice in doing this.
The Practice looks after 2800 patients. We have a dedicated team of 1 GP partner and 2 Salaried GP's, 1 Practice Nurse and 1 Health Care Assistant. You will also be supported by 2 other administrators and a Practice Manager.
Details
Date posted
07 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Flexible working
Reference number
A5177-25-0008
Job locations
10 Quarry Road
Dudley Wood
Dudley
West Midlands
DY2 0EF
Job descriptionJob description
Job responsibilities
Job responsibilities
1. Reception Duties
a) To welcome patients in a friendly manner.
b) Answer incoming phone calls.
c) Signpost patients to the most appropriate service for their needs.
d) Make appointments for patients in accordance with the practice protocol.
e) Ensure that patients with an urgent need are seen in a logical and non-disruptive manner in accordance with the practice protocol.
f) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
g) Advise patients in advance (where possible) of relevant charges for private services, accept payment and issue receipts for same.
h) Respond appropriately to all queries and requests for assistance from patients and other visitors.
i) Enter requests for home visits in the appropriate recording system, stating time received and including all relevant information and where necessary refer to the Duty Doctor.
j) Assist with queries regarding prescriptions and refer complex queries to the prescribing team..
k) Ensure reception and waiting areas are kept neat and tidy.
l) To conduct oneself in a professional manner maintaining courtesy, discretion and patience at all times.
m) Attend staff meetings and carry out any other delegated duties considered appropriate to the post by the Practice Manager
n) To be flexible and work with colleagues to cover for absence due to holiday and sickness.
2. Management of Appointment Systems
a) Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
b) Book appointments ensuring sufficient information regarding the reason for the appointment (where appropriate) is recorded in accordance with the practice protocol.
3. Management of Medical Records
a) Where records are computerised, data input should be accurate and identifiable by always using personal ID login. ID login should be maintained by changing login ID when prompted by the system.
4. Start and end of day Procedures
a) May complete opening and closing procedures in accordance with the duty rota.
5. Training
a) Undertake training where relevant to the tasks and responsibilities associated with the role and under the direction of your manager.
Perform any duty specifically delegated by your manager as being properly the responsibility of the role.
The tasks and responsibilities in this job description may change in the light of developments within the practice or practice and are subject to review.
Job responsibilities
Job responsibilities
1. Reception Duties
a) To welcome patients in a friendly manner.
b) Answer incoming phone calls.
c) Signpost patients to the most appropriate service for their needs.
d) Make appointments for patients in accordance with the practice protocol.
e) Ensure that patients with an urgent need are seen in a logical and non-disruptive manner in accordance with the practice protocol.
f) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
g) Advise patients in advance (where possible) of relevant charges for private services, accept payment and issue receipts for same.
h) Respond appropriately to all queries and requests for assistance from patients and other visitors.
i) Enter requests for home visits in the appropriate recording system, stating time received and including all relevant information and where necessary refer to the Duty Doctor.
j) Assist with queries regarding prescriptions and refer complex queries to the prescribing team..
k) Ensure reception and waiting areas are kept neat and tidy.
l) To conduct oneself in a professional manner maintaining courtesy, discretion and patience at all times.
m) Attend staff meetings and carry out any other delegated duties considered appropriate to the post by the Practice Manager
n) To be flexible and work with colleagues to cover for absence due to holiday and sickness.
2. Management of Appointment Systems
a) Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
b) Book appointments ensuring sufficient information regarding the reason for the appointment (where appropriate) is recorded in accordance with the practice protocol.
3. Management of Medical Records
a) Where records are computerised, data input should be accurate and identifiable by always using personal ID login. ID login should be maintained by changing login ID when prompted by the system.
4. Start and end of day Procedures
a) May complete opening and closing procedures in accordance with the duty rota.
5. Training
a) Undertake training where relevant to the tasks and responsibilities associated with the role and under the direction of your manager.
Perform any duty specifically delegated by your manager as being properly the responsibility of the role.
The tasks and responsibilities in this job description may change in the light of developments within the practice or practice and are subject to review.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dudley Wood Surgery
Address
10 Quarry Road
Dudley Wood
Dudley
West Midlands
DY2 0EF
Employer's website
Employer details
Employer name
Dudley Wood Surgery
Address
10 Quarry Road
Dudley Wood
Dudley
West Midlands
DY2 0EF
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.