NHS
Medical Receptionist / Administrator
This job is now closed
Job Description
- Req#: A2075-25-0001?language=en&page=234&sort=publicationDateDesc
- Good standard of literacy and numeracy.
- Excellent computer skills.
- The ability to excercise judgement when dealing with patient enquiries/problems.
- Knowledge of EMIS web clinical system or another similar clinical system.
- The ability to manage own workload and act independently.
- Excellent communication and interpersonal skills.
- Sensitivity and empathy with people from differnt backgrounds.
- Ability to work without close supervision.
- The ability to work to a professional standard.
- Previous receptionist/administration experience in a similar setting and ideally general practice.
- Excellent computer skills
- Previous receptionist/administration experience in a similar setting and ideally general practice.
- Knowledge of Emis web clinical or another similar clinical system.
- Good standard of literacy and numeracy.
- Excellent computer skills.
- The ability to excercise judgement when dealing with patient enquiries/problems.
- Knowledge of EMIS web clinical system or another similar clinical system.
- The ability to manage own workload and act independently.
- Excellent communication and interpersonal skills.
- Sensitivity and empathy with people from differnt backgrounds.
- Ability to work without close supervision.
- The ability to work to a professional standard.
- Previous receptionist/administration experience in a similar setting and ideally general practice.
- Excellent computer skills
- Previous receptionist/administration experience in a similar setting and ideally general practice.
- Knowledge of Emis web clinical or another similar clinical system.
Job summary
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits, including an extra day of leave over the Christmas period, regular 1-1's and staff meetings, free parking, NHS pension, and uniform tops are provided. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
Main duties of the job
· To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
· To cover the front reception desk to deal with patient's face to face.
· Booking, cancelling, amending patient's appointments using EMIS.
· To maintain a good rapport/relationship between internal and external staff of the Practice at all times.
· To have an overview of the demands and workflow of the Practice during the working day.
· Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
· Effectively signpost patients to services appropriate to their needs.
· Process and request the repeat prescriptions through EMIS.
· Liase with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties expected of the team
About us
Portland GP Practice is a modern and busy Practice with a dedicated team of Clinicians, offering a wide range of services to its patients. We are housed within an excellent modern purpose-built Health Centre in Aldridge. Our Practice has been rated as 'Good' by CQC and we take pride in delivering quality care to our valued patients. We have a happy positive team, and staff retention is one of our key strengths. We are committed to developing and supporting our staff, who are all comfortable to share ideas and know that we will provide them with all of the tools and support they need to enjoy and succeed in their roles.
Date posted
20 February 2025
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A2075-25-0001
Job locations
Anchor Meadow Health Centre
Westfield Drive
Aldridge Walsall
West Midlands
WS9 8AJ
Job descriptionJob description
Job responsibilities
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
To cover the front reception desk to deal with patient's face to face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their needs.
Process and request the repeat prescriptions through EMIS.
Liase with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties expected of the team.
Scanning & Filing post
Patient registrations
Flexible to cover reception or admin
Hours 20-27per week negotiable at interview
Job responsibilities
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
To cover the front reception desk to deal with patient's face to face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their needs.
Process and request the repeat prescriptions through EMIS.
Liase with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties expected of the team.
Scanning & Filing post
Patient registrations
Flexible to cover reception or admin
Hours 20-27per week negotiable at interview
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
We are looking for someone who has
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
We are looking for someone who has
Essential
Desirable
Experience
Essential
Desirable
Employer details
Employer name
Portland Medical Practice
Address
Anchor Meadow Health Centre
Westfield Drive
Aldridge Walsall
West Midlands
WS9 8AJ
Employer's website
Employer details
Employer name
Portland Medical Practice
Address
Anchor Meadow Health Centre
Westfield Drive
Aldridge Walsall
West Midlands
WS9 8AJ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.