• Job Description

  Req#: A5097-25-0000?language=en&page=120&sort=publicationDateDesc

  Job summary

  To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

  Main duties of the job

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
  • Forward repeat prescription requests to the prescription clerk.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Patient notes and correspondence: o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible

  About us

  The practice has approximately 9600 registered patients and consists of; 2 partners & a salaried GP; a practice nurse; an advanced nurse practitioner; and approximately 15 admin/clerical support staff including the reception team. In addition, we have care coordinators and an array of community staff shared across our PCN

  We are friendly, approachable and supportive of our staff and encourage our staff to reach their full potential.

  Details

  Date posted

  13 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience From £12.30ph

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A5097-25-0000

  Job locations

  2a Penrhyn Avenue

  Walthamstow

  E17 5DB

  
  

  Job description

  Job responsibilities

  Main Duties and Responsibilities

  • Greet patients and visitors to the practice
  • Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system
  • Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
  • Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.
  • Ensure computerised appointment system is up-to-date.
  • Respond and/or redirect all patient and visitor requests accordingly.
  • Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
  • Set-up of new patients onto the computer system.
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same.
  • Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
  • Ensure correspondence, reports, results etc. are filed electronically in correct patient record
  • Ensure reception and waiting areas are kept neat and tidy
  • Re-stocking of information leaflets as appropriate
  • Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
  • Undertake administration tasks as allocated on
  • Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
  • This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
  • Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive

  Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality: The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

  Communication: The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services: The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Job description

  Job responsibilities

  Main Duties and Responsibilities

  • Greet patients and visitors to the practice
  • Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system
  • Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
  • Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.
  • Ensure computerised appointment system is up-to-date.
  • Respond and/or redirect all patient and visitor requests accordingly.
  • Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
  • Set-up of new patients onto the computer system.
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same.
  • Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
  • Ensure correspondence, reports, results etc. are filed electronically in correct patient record
  • Ensure reception and waiting areas are kept neat and tidy
  • Re-stocking of information leaflets as appropriate
  • Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
  • Undertake administration tasks as allocated on
  • Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
  • This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
  • Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive

  Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality: The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

  Communication: The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services: The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Person Specification

  Experience

  Essential

  • one year of prior experience as a Medical Receptionist, or one year of experience in a similar position.

  Qualifications

  Essential

  • good literacy, numeracy and IT skills. Previous experience of working as GP receptionist with knowledge of EMIS is essential

  Person Specification

  Experience

  Essential

  • one year of prior experience as a Medical Receptionist, or one year of experience in a similar position.

  Qualifications

  Essential

  • good literacy, numeracy and IT skills. Previous experience of working as GP receptionist with knowledge of EMIS is essential

  Employer details

  Employer name

  Penrhyn Surgery

  Address

  2a Penrhyn Avenue

  Walthamstow

  E17 5DB

  
  

  Employer's website

  https://penrhynsurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Penrhyn Surgery

  Address

  2a Penrhyn Avenue

  Walthamstow

  E17 5DB

  
  

  Employer's website

  https://penrhynsurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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