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Job Description
- Req#: A3983-25-0001?language=en&page=533&sort=publicationDateDesc
- Excellent communication skills (written and verbal)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Microsoft Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure & Barring Service (DBS) check - to be completed during probationary period
- EMIS Web user skills
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Educated to GCSE level or equivalent
- GCSE (or equivalent) Mathematics & English (C or above)
- AMSPAR Receptionist or Administration qualification
- NVQ Level 2 in Health and Social Care
- Excellent communication skills (written and verbal)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Microsoft Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure & Barring Service (DBS) check - to be completed during probationary period
- EMIS Web user skills
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Educated to GCSE level or equivalent
- GCSE (or equivalent) Mathematics & English (C or above)
- AMSPAR Receptionist or Administration qualification
- NVQ Level 2 in Health and Social Care
Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Drs Cranston, Haslam & Connell aim to provide a proactive and high standard of healthcare to our registered patients to improve their physical health and mental wellbeing. We aim to achieve this by seeking continuous improvement, providing safe clinical practice and accomplishing a stable and happy working environment for our staff.
Details
Date posted
30 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3983-25-0001
Job locations
13 Shay Lane
Hale Barns
Altrincham
Cheshire
WA15 8NZ
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Reschedule clinics when instructed by the reception manager and/or practice manager
c. Process personal, telephone and e-requests for appointments
d. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
e. Signpost patients to the correct service
f. Initiating contact with and responding to requests from patients, team members and external agencies
g. Code clinical data in EMIS Web & Docman 10
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administration team
l. Manage all queries as necessary in an efficient manner
m. Monitor and action the reception and prescription email inboxes
n. Process incoming new and repeat prescription requests and abide by the practices repeat prescription policy
o. Liaise with the practice pharmacist and doctors with prescription queries
p. Carry out clinical system searches as requested
q. Carry out phlebotomy and chronic disease annual review patient recalls
r. To be named administrative lead for at least one chronic disease register and be responsible for recalling and booking patient testing and annual reviews
s. Monitor submitted urine samples and follow the practices urine sample protocol
t. Maintain a clean, tidy, effective working area at all times
u. Monitor and maintain the reception area and notice boards
v. Support all clinical staff with general tasks as requested
Monitor and maintain stationary stocks and report to the reception manager to order supplies.
In addition to the primary responsibilities, the medical receptionist may be requested to:
a. Partake in audit as directed by the practice manager
b. Support administrative staff, providing cover during staff absences
c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
Provide administrative support to seasonal influenza vaccination and covid vaccination clinics.
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Reschedule clinics when instructed by the reception manager and/or practice manager
c. Process personal, telephone and e-requests for appointments
d. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
e. Signpost patients to the correct service
f. Initiating contact with and responding to requests from patients, team members and external agencies
g. Code clinical data in EMIS Web & Docman 10
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administration team
l. Manage all queries as necessary in an efficient manner
m. Monitor and action the reception and prescription email inboxes
n. Process incoming new and repeat prescription requests and abide by the practices repeat prescription policy
o. Liaise with the practice pharmacist and doctors with prescription queries
p. Carry out clinical system searches as requested
q. Carry out phlebotomy and chronic disease annual review patient recalls
r. To be named administrative lead for at least one chronic disease register and be responsible for recalling and booking patient testing and annual reviews
s. Monitor submitted urine samples and follow the practices urine sample protocol
t. Maintain a clean, tidy, effective working area at all times
u. Monitor and maintain the reception area and notice boards
v. Support all clinical staff with general tasks as requested
Monitor and maintain stationary stocks and report to the reception manager to order supplies.
In addition to the primary responsibilities, the medical receptionist may be requested to:
a. Partake in audit as directed by the practice manager
b. Support administrative staff, providing cover during staff absences
c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
Provide administrative support to seasonal influenza vaccination and covid vaccination clinics.
Person SpecificationPerson Specification
Skills
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Skills
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Shay Lane Medical Centre
Address
13 Shay Lane
Hale Barns
Altrincham
Cheshire
WA15 8NZ
Employer's website
https://www.shaylane.org (Opens in a new tab)
Employer details
Employer name
Shay Lane Medical Centre
Address
13 Shay Lane
Hale Barns
Altrincham
Cheshire
WA15 8NZ
Employer's website
https://www.shaylane.org (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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