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Job Description
- Req#: A0676-25-0008?language=en&page=399&sort=publicationDateDesc
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in all situations;
- Capable of remaining calm, with consistent accuracy and concentration under pressure;
- Strong IT and administration skills;
- Enthusiastic with energy and drive;
- Reliable and dependable;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in all situations;
- Capable of remaining calm, with consistent accuracy and concentration under pressure;
- Strong IT and administration skills;
- Enthusiastic with energy and drive;
- Reliable and dependable;
- Good level of education to GCSE standard or equivalent
- Experience of working in a customer services/other front line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
- Use of clinical system software eg. SystmOne
- Previous NHS experience, ideally within a GP setting
- Advanced working knowledge of Office 365 applications
- Can plan own work and multi-task
- An enquiring mind with a willingness to learn new skills and procedures
- Good level of education to GCSE standard or equivalent
- Experience of working in a customer services/other front line situation
- Computer literate with excellent keyboard skills
- Self-starter, able to work on own initiative, following set procedures and protocol
- Use of clinical system software eg. SystmOne
- Previous NHS experience, ideally within a GP setting
- Advanced working knowledge of Office 365 applications
- Can plan own work and multi-task
- An enquiring mind with a willingness to learn new skills and procedures
Job summary
Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our Ampthill branch surgery. This is an exciting role as you'd be joining an established non-clinical team that serves over 45,000 patients and is rated outstanding by the CQC.
The role is part time from 1:30pm-6:00pm Monday to Friday
As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:
Competitive Salary
NHS Pension
Support to guide your personal and professional development
Excellent training opportunities
Main duties of the job
Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. We are looking for someone who is confident and has an empathetic manner.
About us
We believe in delivering high quality patientcare through teamwork.
Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.
Details
Date posted
03 June 2025
Pay scheme
Other
Salary
£13.61 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0676-25-0008
Job locations
Oliver Street Surgery
57 Oliver Street
Ampthill
Bedfordshire
MK45 2SB
Job descriptionJob description
Job responsibilities
Make appointments for patients to see GPs, nurses or others.
Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
Operate clinical computer system and maintain high quality data entry.
Communicate with other agencies like transport, phlebotomy, hospital etc.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.
Please see attached Job Description and Person Specification for full information.
Job responsibilities
Make appointments for patients to see GPs, nurses or others.
Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
Operate clinical computer system and maintain high quality data entry.
Communicate with other agencies like transport, phlebotomy, hospital etc.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.
Please see attached Job Description and Person Specification for full information.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Skills and Abilities
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Skills and Abilities
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lea Vale Medical Group
Address
Oliver Street Surgery
57 Oliver Street
Ampthill
Bedfordshire
MK45 2SB
Employer's website
Employer details
Employer name
Lea Vale Medical Group
Address
Oliver Street Surgery
57 Oliver Street
Ampthill
Bedfordshire
MK45 2SB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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