NHS
Medical Receptionist and Practice Administrator
This job is now closed
Job Description
- Req#: A0467-25-0003?language=en&page=58&sort=publicationDateDesc
- Experience in dealing with the public
- Excellent customer service skills
- Excellent communication skills
- Experience of working in General Practice.
- Previous experience with EMIS
- NHS Experience
- Experience in dealing with the public
- Excellent customer service skills
- Excellent communication skills
- Experience of working in General Practice.
- Previous experience with EMIS
- NHS Experience
Job summary
Alderley Edge Medical Practice are looking for an enthusiastic, understanding, flexible, well-organised person to join our busy Doctors surgery as a Medical Receptionist and Practice Administrator. We are looking for someone who can work on a Thursday and Friday from 14.00-18.30 across both our Alderley and Prestbury surgeries.
We have two sites, one in Alderley Edge Village and one in Prestbury Village, serving around 8500 patients. We have a fabulous and experienced team of Receptionists, led by our Reception Manager, Rachel.
The practice clinical team consists of 6 GP Partners, 1 Salaried GP, GP Registrars (depending on rotations), 3 Practice Nurses and 2 Healthcare Assistants who are all supportive and caring.
The right candidate will be able to join the NHS Pension Scheme, and take 20 days annual leave (pro-rata) including bank holidays. After one year of service you will be entitled to the uniform vouchers scheme and we have various other benefits and insentives.
Previous experience of working in a GP Practice is preferable but not essential as training can be provided. Only shortlisted candidates will be contacted.
Main duties of the job
o Coordinating /tracking insurance /form activities including the administration of Subject Access Requests
o Coordinating the practice diary for medical students
o Supporting in the arranging Patient Participation Group meetings
o Circulation and recording of safety alerts
o Supporting with practice surveys/questionnaires and collation of results
o Provide additional cover to the wider admin and reception teams from time to time as required.
o Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
o Process patient requests for appointments /repeat prescription requests
o Initiate contact with and respond to requests from patients, team members and external agencies
o Input data into the patients healthcare records as necessary
o Data entry of new and temporary registrations and relevant patient information as required
o Manage all queries as necessary in an efficient manner
o Manage all queries as necessary in an efficient manner
o Support all clinical staff with general tasks as requested
o Scan patient-related documentation and attach scanned documents to patients healthcare records
o Complete opening and closing procedures in accordance with the duty rota
About us
Alderley Edge Medical Practice is based in Alderley Edge Medical Centre at the Festival Hall. The practice looks after over 8,500 patients. The surgery offers excellent facilities for both patients and staff in a purpose built modern building in the heart of Alderley Edge. Clinical services are provided by teams of doctors, practice nurses and health care assistants. The practice is administered by a team of support staff. We are a forward thinking practice who want to provide the best service to our patients and the best for our staff that are caring, committed and loyal to the practice.
Details
Date posted
09 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0467-25-0003
Job locations
Alderley Edge Medical Practice
Talbot Road
Alderley Edge
Cheshire
SK9 7HR
PRESTBURY MEDICAL PRACTICE
Hope Cottage
Prestbury
SK10 4BW
Job descriptionJob description
Job responsibilities
Line manager: Reception Manager and Practice Manager
Accountable to: Practice Manager or GP Partner in their absence
Hours per week : Min 8
Job summary
The role of Medical Receptionist and Practice Administrator at Alderley Edge Medical Practice is to provide comprehensive reception and administrative support tothe GP Partners and the Practice Manager.
To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team.
The position will be to support the Practice Manager in all aspects of insurance report and form work, scheduling and rostering of medical students as well as supporting the Finance Manager with elements of research co-ordination and searches. Additionally we would expect the candidate to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.
The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail and have excellent communication skills.
Job responsibilities
Line manager: Reception Manager and Practice Manager
Accountable to: Practice Manager or GP Partner in their absence
Hours per week : Min 8
Job summary
The role of Medical Receptionist and Practice Administrator at Alderley Edge Medical Practice is to provide comprehensive reception and administrative support tothe GP Partners and the Practice Manager.
To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team.
The position will be to support the Practice Manager in all aspects of insurance report and form work, scheduling and rostering of medical students as well as supporting the Finance Manager with elements of research co-ordination and searches. Additionally we would expect the candidate to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.
The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail and have excellent communication skills.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Alderley Edge Medical Centre
Address
Alderley Edge Medical Practice
Talbot Road
Alderley Edge
Cheshire
SK9 7HR
Employer's website
Employer details
Employer name
Alderley Edge Medical Centre
Address
Alderley Edge Medical Practice
Talbot Road
Alderley Edge
Cheshire
SK9 7HR
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.