• Job Description

  Req#: 13285
  Summary
  
  
  
  
  The Patient Service Representative position in the physician practice provides clerical support to the practice and providers on a regular basis. The PSR is responsible for appropriate management of the physician schedule, assist callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, and collects referrals and surgical authorizations. The PSR is to provide excellent customer service using professionalism and proficiency. Must be a person who pays attention to detail and likes to be a team player. This position is cross trained for and fills in for other members of the team as needed.
  
  Requirements
  
  
  EDUCATION AND WORK EXPERIENCE
  • Education and Work Experience:
  • High School Diploma or GED
  • Required: 1-2 Years experience in healthcare setting
  • Preferred: 3-5 years experience in related field or specialty practice

  
  SPECIFIC REQUIREMENTS

  • Age Specific Care Provided For:
  • Adolescents
  • Adults
  • Geriatrics
  • Knowledge, Skills and Abilities:
    • Microsoft Word, Power Point, Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • Performance Manager/NetLearning
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
  • Other Requirements:
  • Computer skills, customer service, organization, paying attention to detail, accurate in data entry, ability to work as a team member, answer multiple phone lines (multi task with a pleasant manner), and get along with other co-workers.
  • Certificate of completion of medical terminology course preferred or proven expertise in medical terminology.
  • Must be able to type a minimum of 40 wpm, with 55 wpm preferred.
  
  Benefits
  
  

  Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
  
  EEO Statement
  
  

  Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

  
  

  EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
  • High School Diploma or GED
  • Required: 1-2 Years experience in healthcare setting
  • Preferred: 3-5 years experience in related field or specialty practice

  
  SPECIFIC REQUIREMENTS

  • Age Specific Care Provided For:
  • Adolescents
  • Adults
  • Geriatrics
  • Knowledge, Skills and Abilities:
    • Microsoft Word, Power Point, Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • Performance Manager/NetLearning
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
  • Other Requirements:
  • Computer skills, customer service, organization, paying attention to detail, accurate in data entry, ability to work as a team member, answer multiple phone lines (multi task with a pleasant manner), and get along with other co-workers.
  • Certificate of completion of medical terminology course preferred or proven expertise in medical terminology.
  • Must be able to type a minimum of 40 wpm, with 55 wpm preferred.

• About the company

  Mercy Medical Center is a hospital located in Baltimore, Maryland.

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