• Job Description

  Req#: 13668
  Summary
  
  

  
  Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist (Patient Service Associate)!

  Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

  As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

  
  Responsibilities
  
  

  The Patient Service Associate supporting our Neurosurgery department is the first person a patient comes in contact with when scheduling or arriving to their appointment. This role is critical in the positive and smooth patient experience. The “PSA” is responsible for all front desk operations under the direction of practice management, which include, but are not limited to:

  
  • Greet patients in a courteous and friendly manner, providing a welcoming atmosphere.
  • Scheduling patients
  • Answering phones and triaging patient phone calls for severity/importance
  • Scanning medical records
  • Collection of insurance information and verification or benefits
  • Charge entry and payment posting

  Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

  
  Requirements
  
  

  • Education and Work Experience:
  • High School Diploma or GED
  • A minimum of one year experience is preferred as a Medical Assistant or EMT-Paramedic
  • Knowledge, Skills and Abilities:
    • Microsoft Word, Power Point, Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • Performance Manager/NetLearning
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
  • Other Requirements:
  • Adapt to the changing needs of the organization, its patients and the market.
  • Actively contribute to a positive, congenial working environment.
  • Actively contribute to enhancing patient experience.
  
  EEO Statement
  
  

  Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

  
  
  • Education and Work Experience:
  • High School Diploma or GED
  • A minimum of one year experience is preferred as a Medical Assistant or EMT-Paramedic
  • Knowledge, Skills and Abilities:
    • Microsoft Word, Power Point, Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • Performance Manager/NetLearning
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
  • Other Requirements:
  • Adapt to the changing needs of the organization, its patients and the market.
  • Actively contribute to a positive, congenial working environment.
  • Actively contribute to enhancing patient experience.
  
  

  The Patient Service Associate supporting our Neurosurgery department is the first person a patient comes in contact with when scheduling or arriving to their appointment. This role is critical in the positive and smooth patient experience. The “PSA” is responsible for all front desk operations under the direction of practice management, which include, but are not limited to:

  
  • Greet patients in a courteous and friendly manner, providing a welcoming atmosphere.
  • Scheduling patients
  • Answering phones and triaging patient phone calls for severity/importance
  • Scanning medical records
  • Collection of insurance information and verification or benefits
  • Charge entry and payment posting

  Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

• About the company

  Mercy Medical Center is a hospital located in Baltimore, Maryland.

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