• Job Description

  Req#: 13178
  Summary
  
  
  The Patient Service Representative demonstrates appropriate customer service and hospitality practices to enhance the perception of the all customers of the department as a healing and compassionate environment for both inpatient and outpatient setting. The PSR is to provide excellent customer service using professionalism and proficiency. Must be a person who pays attention to detail and likes to be a team player. This position is cross trained for and fills in for other members of the team as needed. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion
  
  Requirements
  
  
  Education:
  • Must possess High School Diploma or GED
  • Experience preferred in a fast paced OB/GYN practice, or healthcare/medical practice setting
  Knowledge, Skills and Abilities:
  • • Microsoft Word, Power Point, Excel
  • • Microsoft Outlook
  • • Meditech (if applicable to position)
  • • Epic (if applicable to position)
  • • Performance Manager/NetLearning
  Other SKills
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
  
  EEO Statement
  
  
  Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
  
  
  Education:
  • Must possess High School Diploma or GED
  • Experience preferred in a fast paced OB/GYN practice, or healthcare/medical practice setting
  Knowledge, Skills and Abilities:
  • • Microsoft Word, Power Point, Excel
  • • Microsoft Outlook
  • • Meditech (if applicable to position)
  • • Epic (if applicable to position)
  • • Performance Manager/NetLearning
  Other SKills
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.

• About the company

  Stella Maris is a top-rated nursing home and long term care facility in Timonium, MD, serving all of Baltimore County. Explore skilled nursing and long term care options.

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