• Job Description

  Req#: A4399-25-0004?language=en&page=1203&sort=publicationDateDesc

  Job summary

  We are a passionate and patient-focused team committed to delivering high-quality care in a supportive and inclusive environment. This role offers the opportunity to make a real difference to our local community while working alongside experienced professionals who value collaboration, innovation, and personal development.

  Were looking for someone who is motivated, compassionate, and ready to grow. In return, we offer a welcoming team, opportunities for training and progression, and a chance to be part of a service that puts people at the heart of everything we do. If you're looking for a role where youll be supported, challenged, and appreciatedthis is the place for you.

  Main duties of the job

  As a GP Practice Receptionist, you will be the first point of contact for patientsboth in person and over the phoneproviding a professional, friendly, and efficient service. Your main responsibilities will include booking and cancelling appointments, managing patient enquiries, processing repeat prescription requests, and handling sensitive information with confidentiality. You will also be responsible for registering new patients, updating records, scanning and filing documents, and supporting the clinical and admin teams to ensure the smooth day-to-day running of the practice. Experience using EMIS or the ability to quickly learn clinical systems is essential. This is a busy and rewarding role that requires excellent communication skills, attention to detail, strong IT skills, and the ability to remain calm under pressure.

  About us

  Youll be joining an outstanding team at a practice that truly stands out. We pride ourselves on being a well-organised, high-performing, and supportive practice that puts both patients and staff at the heart of everything we do. Our team is friendly, approachable, and hardworkingwe genuinely care about each other and the community we serve.

  The atmosphere here is positive and collaborative, with a strong team spirit and a shared commitment to delivering excellent patient care. We celebrate success, support one another through challenges, and continuously look for ways to improve and innovate.

  We offer ongoing training, development opportunities, and a leadership team that listens and values your input. If youre looking for a workplace where your contribution is recognised, your growth is supported, and youre part of a team that takes pride in doing things wellyoull feel right at home here.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Flexible working

  Reference number

  A4399-25-0004

  Job locations

  122 Sutton Road

  Erdington

  Birmingham

  West Midlands

  B23 5TJ

  
  

  Job description

  Job responsibilities

  Main Duties and Responsibilities

  • Greet patients and visitors in a professional and welcoming manner

  • Answer telephone calls promptly and efficiently, dealing with patient queries or directing them appropriately

  • Book, amend, and cancel appointments using EMIS clinical system

  • Register new patients and update patient details as needed

  • Process repeat prescription requests and liaise with clinical staff when needed

  • Maintain patient confidentiality at all times

  • Scan, file, and manage incoming documents and patient correspondence

  • Monitor and respond to practice emails and tasks

  • Support clinicians and management with administrative tasks

  • Maintain a clean and organised reception area

  • Work collaboratively with the wider team to ensure excellent patient care

  • Be flexible to cover shifts during staff absences, sickness, or annual leave where possible

  • Excellent communication and interpersonal skills

  • Confident in using computers and clinical systems (EMIS experience desirable)

  • Ability to work well under pressure and manage multiple tasks

  • High attention to detail and accuracy

  • Friendly, professional, and calm manner

  • Strong team player with a proactive attitude

  • Commitment to maintaining confidentiality

  Job description

  Job responsibilities

  Main Duties and Responsibilities

  • Greet patients and visitors in a professional and welcoming manner

  • Answer telephone calls promptly and efficiently, dealing with patient queries or directing them appropriately

  • Book, amend, and cancel appointments using EMIS clinical system

  • Register new patients and update patient details as needed

  • Process repeat prescription requests and liaise with clinical staff when needed

  • Maintain patient confidentiality at all times

  • Scan, file, and manage incoming documents and patient correspondence

  • Monitor and respond to practice emails and tasks

  • Support clinicians and management with administrative tasks

  • Maintain a clean and organised reception area

  • Work collaboratively with the wider team to ensure excellent patient care

  • Be flexible to cover shifts during staff absences, sickness, or annual leave where possible

  • Excellent communication and interpersonal skills

  • Confident in using computers and clinical systems (EMIS experience desirable)

  • Ability to work well under pressure and manage multiple tasks

  • High attention to detail and accuracy

  • Friendly, professional, and calm manner

  • Strong team player with a proactive attitude

  • Commitment to maintaining confidentiality

  Person Specification

  Qualifications

  Essential

  • n/a

  Desirable

  • n/a

  Person Specification

  Qualifications

  Essential

  • n/a

  Desirable

  • n/a

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Sutton Road Surgery

  Address

  122 Sutton Road

  Erdington

  Birmingham

  West Midlands

  B23 5TJ

  
  

  Employer's website

  https://www.suttonroadsurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Sutton Road Surgery

  Address

  122 Sutton Road

  Erdington

  Birmingham

  West Midlands

  B23 5TJ

  
  

  Employer's website

  https://www.suttonroadsurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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