• Job Description

  Req#: E0462-25-0022?language=en&page=274&sort=publicationDateDesc

  Job summary

  We are looking for a professional, friendly, and organised Medical Receptionist to join our busy and supportive primary care team.

  You will be the first point of contact for patients and play a vital role in delivering excellent front-line service. This is a great opportunity for someone who thrives in a patient-facing role, enjoys working in a team, and wants to make a positive contribution to the local community.

  Main duties of the job

  • Provide a warm and professional welcome to all patients, visitors, and healthcare professionals

  • Answer telephone and face-to-face enquiries promptly and efficiently

  • Book, amend and cancel patient appointments using our clinical system (e.g., EMIS)

  • Manage repeat prescription requests, patient registrations, and other routine administrative tasks

  • Handle confidential information in line with data protection and practice policies

  • Work collaboratively with the wider practice team to support smooth day-to-day operations

  About us

  With our total triage model, there's no more 8am rush!

  As a Medical Receptionist, youll be part of a team thats reimagining primary care, making it better for patients and staff alike.

  Valued for the vital role you play in keeping everything running smoothly, you will work alongside a wide range of clinicians, helping patients to access the right care, when they need it.

  We listen to our teams, invest in their growth, and celebrate every step forward, big or small - come and join us!

  Details

  Date posted

  08 August 2025

  Pay scheme

  Other

  Salary

  £12.50 an hour

  Contract

  Fixed term

  Duration

  1 years

  Working pattern

  Part-time

  Reference number

  E0462-25-0022

  Job locations

  Statis House Surgery

  10 Birmingham Road

  Water Orton

  Birmingham

  B46 1TH

  
  

  Job description

  Job responsibilities

  Reception Duties:

  • Greet patients and visitors in a professional, courteous, and efficient manner

  • Manage incoming telephone calls, including booking appointments, taking messages, and signposting patients appropriately using the practices triage system

  • Support patients to book appointments through eConsult

  • Book, amend, and cancel appointments using clinical systems (e.g., EMIS)

  • Register new patients and process changes to patient records

  Administrative Tasks:

  • Process repeat prescription requests accurately and in a timely manner

  • Handle incoming and outgoing mail and email correspondence

  • File and scan clinical documents into patient records

  • Support the wider admin team with tasks such as referrals, recalls, and data entry

  • Maintain the confidentiality of patient information at all times

  Teamwork & Communication:

  • Liaise with clinical staff and external services as needed

  • Communicate effectively with patients from a wide range of backgrounds, sometimes in distressing or sensitive situations

  • Attend team meetings and contribute to practice improvements

  • Participate in ongoing training and development

  Job description

  Job responsibilities

  Reception Duties:

  • Greet patients and visitors in a professional, courteous, and efficient manner

  • Manage incoming telephone calls, including booking appointments, taking messages, and signposting patients appropriately using the practices triage system

  • Support patients to book appointments through eConsult

  • Book, amend, and cancel appointments using clinical systems (e.g., EMIS)

  • Register new patients and process changes to patient records

  Administrative Tasks:

  • Process repeat prescription requests accurately and in a timely manner

  • Handle incoming and outgoing mail and email correspondence

  • File and scan clinical documents into patient records

  • Support the wider admin team with tasks such as referrals, recalls, and data entry

  • Maintain the confidentiality of patient information at all times

  Teamwork & Communication:

  • Liaise with clinical staff and external services as needed

  • Communicate effectively with patients from a wide range of backgrounds, sometimes in distressing or sensitive situations

  • Attend team meetings and contribute to practice improvements

  • Participate in ongoing training and development

  Person Specification

  Experience

  Essential

  • Excellent communication and interpersonal skills
  • Good IT and keyboard skills
  • Ability to remain calm under pressure and prioritise tasks
  • Strong attention to detail
  • A team player with a flexible and proactive attitude
  • Respect for confidentiality and understanding of patient privacy

  Desirable

  • Previous experience in a medical or NHS reception/admin role
  • Familiarity with clinical systems (e.g., EMIS, Docman)
  • Knowledge of medical terminology
  • Understanding of primary care or NHS services

  Person Specification

  Experience

  Essential

  • Excellent communication and interpersonal skills
  • Good IT and keyboard skills
  • Ability to remain calm under pressure and prioritise tasks
  • Strong attention to detail
  • A team player with a flexible and proactive attitude
  • Respect for confidentiality and understanding of patient privacy

  Desirable

  • Previous experience in a medical or NHS reception/admin role
  • Familiarity with clinical systems (e.g., EMIS, Docman)
  • Knowledge of medical terminology
  • Understanding of primary care or NHS services

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Spirit Primary Care Limited

  Address

  Statis House Surgery

  10 Birmingham Road

  Water Orton

  Birmingham

  B46 1TH

  Employer details

  Employer name

  Spirit Primary Care Limited

  Address

  Statis House Surgery

  10 Birmingham Road

  Water Orton

  Birmingham

  B46 1TH

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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