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Job Description
- Req#: A2062-25-0002?language=en&page=90&sort=publicationDateDesc
- GCSE grade A to C in English and Maths
- Experience with working in the NHS is desirable.
- GCSE grade A to C in English and Maths
- Experience with working in the NHS is desirable.
Job summary
We are currently seeking a Medical Receptionist to join our friendly team at Redlam Surgery. The ideal candidate must be an enthusiastic and a highly motivated individual who is able to work as part of a team.
Receptionist and NHS experience is helpful but a positive attitude, smart appearance and approachable manner is essential.
Main duties of the job
We are looking for someone who is confident and has an excellent telephone manner. The candidate must be able to work on their own or as part of a team.
Working hours- 25 hours per week. The working days will be Monday 8am-1.30pm Tuesday 07.45am-6.30pm Wednesday 07.45-6.30pm. Flexibility is a must to cover holidays and sickness.
About us
Our Practice list size is 4600. We have 3 GPs, 1 Practice Nurse 1 Healthcare Assistant and a small reception and admin team. We are also a training practice for Medical Students and Foundation Doctors.
Details
Date posted
16 July 2025
Pay scheme
Other
Salary
£12.45 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2062-25-0002
Job locations
62 Redlam
Blackburn
Lancashire
BB2 1UW
Preston Old Road
Blackburn
BB2 2SU
Preston New Road
Blackburn
BB2 6PL
Job description
Job responsibilities
MEDICAL RECEPTIONIST
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: SENIOR RECEPTIONIST
HOURS:
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures
To work in accordance of written protocols
Pulling/filing notes for surgeries and update as necessary
Filing post in medical records if necessary
Fax and photocopy as requested
Reception
Receiving patients consulting with members of Practice team
Handing completed repeat prescriptions to patients and checking names and address
Be able to cover all reception position as necessary
Appointments
Process appointment requests for today, future appointments from patients by telephone and in person
Deal with visit requests
Computer
Registrations of new patients computer data entry and medical records
Process patients change of address computer data and medical records
Process repeat prescription requests in accordance with practice guidelines
Telephone
Have working knowledge of telephone system, during and after hours
Other Tasks
Stock GP rooms
Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm
Make tea/coffee for doctors and visitors
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, the Practice Health & Safety Manual and the Practice Infection Control Policy and published procedures. This will include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Attending mandatory training and update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job- holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings and priorities and rights.
Personal / Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Job responsibilities
MEDICAL RECEPTIONIST
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: SENIOR RECEPTIONIST
HOURS:
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
To have a thorough knowledge of all Practice procedures
To work in accordance of written protocols
Pulling/filing notes for surgeries and update as necessary
Filing post in medical records if necessary
Fax and photocopy as requested
Reception
Receiving patients consulting with members of Practice team
Handing completed repeat prescriptions to patients and checking names and address
Be able to cover all reception position as necessary
Appointments
Process appointment requests for today, future appointments from patients by telephone and in person
Deal with visit requests
Computer
Registrations of new patients computer data entry and medical records
Process patients change of address computer data and medical records
Process repeat prescription requests in accordance with practice guidelines
Telephone
Have working knowledge of telephone system, during and after hours
Other Tasks
Stock GP rooms
Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm
Make tea/coffee for doctors and visitors
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, the Practice Health & Safety Manual and the Practice Infection Control Policy and published procedures. This will include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Attending mandatory training and update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job- holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings and priorities and rights.
Personal / Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Person Specification
Qualifications
Essential
Experience
Desirable
Qualifications
Essential
Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Redlam Surgery
Address
62 Redlam
Blackburn
Lancashire
BB2 1UW
Employer's website
Employer details
Employer name
Redlam Surgery
Address
62 Redlam
Blackburn
Lancashire
BB2 1UW
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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