• Job Description

  Req#: A0881-25-0003?language=&page=1&sort=publicationDateDesc

  Job summary

  We are a busy, friendly GP practice with a list size of approximately 8,200 patients, seeking a motivated, organised, and approachable Medical Receptionist to join our team at Layton Medical Centre

  The successful candidate will be the first point of contact for our patients, providing a professional and welcoming service both in person and over the phone. Responsibilities include managing appointments, handling patient enquiries, processing repeat prescriptions, and supporting the clinical team with general administrative tasks.

  Excellent communication skills, a calm and caring manner, and the ability to work well under pressure in a fast-paced environment are essential.

  This is a part-time role, working 16 - 20 hours per week,We are looking for a friendly, reliable team player who is committed to delivering excellent patient care as part of our supportive practice team.

  Main duties of the job

  The Medical Receptionist plays a key role in ensuring the smooth day-to-day running of the practice. Main duties include:

  Booking and managing patient appointments, both over the phone and in person.

  Handling patient queries in a professional, confidential, and compassionate manner.

  Processing administrative tasks from clinicians including messages, test results, and referrals.

  Managing repeat prescription requests accurately and efficiently.

  Signposting patients to the most appropriate healthcare professional or service, including external services when necessary.

  Registering new patients and updating patient records in accordance with practice protocols.

  Supporting the clinical and admin teams with general administrative duties as required.

  Maintaining patient confidentiality and working in accordance with data protection and practice policies.

  About us

  Layton Medical is a well-established and busy GP practice serving approximately 8,200 patients. In addition to our core NHS services, we operate the Fylde Coast Clinical Research Centre, contributing to primary care research and innovation.

  We are based in Blackpool and are proud to be part of the Blackpool Central Primary Care Network.

  Our practice is committed to delivering high-quality, patient-centered care, and we take pride in our friendly and supportive team environment. Our culture encourages collaboration, respect, and a shared commitment to providing excellent healthcare to our community.

  Details

  Date posted

  08 June 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0881-25-0003

  Job locations

  200 Kingscote Drive

  Blackpool

  FY3 7EN

  
  

  Job description

  Job responsibilities

  To provide a high-quality, professional reception and administrative service to patients, doctors, and other members of the practice team. The role involves being the first point of contact for patients, providing excellent customer service, managing appointments, and supporting the clinical team with a variety of administrative tasks.

  Main Responsibilities:

  Greeting and assisting patients in a courteous and efficient manner.

  Booking, amending, and cancelling patient appointments using the clinical system.

  Handling patient queries both face-to-face and over the telephone.

  Processing repeat prescription requests in line with practice protocol.

  Managing and actioning tasks assigned by clinicians.

  Signposting patients appropriately to clinical staff or external services.

  Registering new patients and maintaining accurate patient records.

  Handling incoming and outgoing correspondence.

  Supporting the wider administrative team with general office duties.

  Safeguarding Responsibilities:

  All staff have a responsibility to protect and safeguard vulnerable individuals, whether they are children or adults. Medical Receptionists must be familiar with the practice's safeguarding policies and procedures, attend relevant training, and report any concerns promptly to the safeguarding lead or line manager.

  Job description

  Job responsibilities

  To provide a high-quality, professional reception and administrative service to patients, doctors, and other members of the practice team. The role involves being the first point of contact for patients, providing excellent customer service, managing appointments, and supporting the clinical team with a variety of administrative tasks.

  Main Responsibilities:

  Greeting and assisting patients in a courteous and efficient manner.

  Booking, amending, and cancelling patient appointments using the clinical system.

  Handling patient queries both face-to-face and over the telephone.

  Processing repeat prescription requests in line with practice protocol.

  Managing and actioning tasks assigned by clinicians.

  Signposting patients appropriately to clinical staff or external services.

  Registering new patients and maintaining accurate patient records.

  Handling incoming and outgoing correspondence.

  Supporting the wider administrative team with general office duties.

  Safeguarding Responsibilities:

  All staff have a responsibility to protect and safeguard vulnerable individuals, whether they are children or adults. Medical Receptionists must be familiar with the practice's safeguarding policies and procedures, attend relevant training, and report any concerns promptly to the safeguarding lead or line manager.

  Person Specification

  Experience

  Essential

  • Excellent communication and interpersonal skills.
  • Good organisational and multitasking abilities.
  • Professional, friendly, and approachable manner.
  • Ability to remain calm under pressure.
  • Commitment to confidentiality and data protection.
  • Willingness to undertake training relevant to the role.

  Desirable

  • Experience working in Primary Care.
  • Experience with EMIS web

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths

  Person Specification

  Experience

  Essential

  • Excellent communication and interpersonal skills.
  • Good organisational and multitasking abilities.
  • Professional, friendly, and approachable manner.
  • Ability to remain calm under pressure.
  • Commitment to confidentiality and data protection.
  • Willingness to undertake training relevant to the role.

  Desirable

  • Experience working in Primary Care.
  • Experience with EMIS web

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Layton Medical Centre

  Address

  200 Kingscote Drive

  Blackpool

  FY3 7EN

  
  

  Employer's website

  https://www.laytonmedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Layton Medical Centre

  Address

  200 Kingscote Drive

  Blackpool

  FY3 7EN

  
  

  Employer's website

  https://www.laytonmedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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