• Job Description

  Req#: A2563-25-0002?language=en&page=106&sort=publicationDateDesc

  Job summary

  We are looking to recruit a well organised individual with excellent interpersonal and communication skills to join our Practice as a Medical Receptionist.

  You will be working as a member of our Reception Team to deliver a professional, complex and comprehensive reception and administrative service to our clinical colleagues and patients.

  The post will be part-time in the afternoon Monday to Friday. It is essential that applicants are flexible to start earlier or finish later than their normal working pattern and to cover colleague leave and additional projects when necessary.

  Please apply early and ensure you complete your online application as this recruitment may close early if there are a sufficient number of applicants.

  Main duties of the job

  The ideal candidate will be a team player, have excellent customer service skills, the ability to deal with patients in a professional and friendly manner, the ability to process complex information quickly and accurately in a busy working environment.

  The reception team is small but effective, requiring the successful candidate to be present, reliable and to contribute positively to the success of the team.

  You should have good IT skills and be keen to learn.

  About us

  Marton Medical Practice is a friendly and busy General Practice based within Whitegate Health Centre in Blackpool.

  We have a full compliment of health and administrative professionals working together to promote the health and wellbeing of our patient population and that of our team.

  Applications are welcome from those with existing Health Care or GP Practice reception experience, or applicants that have a keen interest in working in primary care.

  Details

  Date posted

  05 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience £12.21 to £12.39 per hour depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2563-25-0002

  Job locations

  Whitegate Health Centre

  Whitegate Drive

  Blackpool

  Lancashire

  FY3 9ES

  
  

  Job description

  Job responsibilities

  MAIN DUTIES OF POSTHOLDER

  PROFESSIONAL

  To provide and maintain a high standard of administrative services for colleagues and patients in General Practice offering a helpful, friendly and confidential reception service

  Receive telephone calls and electronic mail and take appropriate action as per practice protocols. Mail handling, preparation and distribution following practice protocols.

  Operate the practice appointments system including requests for Home Visits following practice protocol. Direct patients to appropriate Health Care Professional for advice concerning Health Promotion / Chronic Disease Management

  Organise Ambulance / other transport following practice protocol

  Know how receptionists input, locate and retrieve data and use the practice computer on a day-to-day basis. Ensure accuracy when processing patient requests, recording patient information, booking appointments and taking messages following practice protocols.

  Accurate message taking and liaison with and primary health care team colleagues and patients.

  Know how to produce repeat prescriptions following the practice protocols.

  Ability to take appropriate action for pathology links following the practice protocol.

  Recognise emergency situations, problems and difficulties and ability to take prompt action following practice protocols. Able to perform Cardio-pulmonary resuscitation according to current UK guidelines.

  Confidentiality of information gained at work must be preserved at all times. General Data Protection Regulations must be adhered to.

  EDUCATIONAL

  Identify personal development and training needs in conjunction with the manager.

  Support others with their training and development needs.

  To participate in continuing education and maintain a contemporary level of professional knowledge and skills in line with practice requirements.

  PERSONNEL

  Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules.

  Job description

  Job responsibilities

  MAIN DUTIES OF POSTHOLDER

  PROFESSIONAL

  To provide and maintain a high standard of administrative services for colleagues and patients in General Practice offering a helpful, friendly and confidential reception service

  Receive telephone calls and electronic mail and take appropriate action as per practice protocols. Mail handling, preparation and distribution following practice protocols.

  Operate the practice appointments system including requests for Home Visits following practice protocol. Direct patients to appropriate Health Care Professional for advice concerning Health Promotion / Chronic Disease Management

  Organise Ambulance / other transport following practice protocol

  Know how receptionists input, locate and retrieve data and use the practice computer on a day-to-day basis. Ensure accuracy when processing patient requests, recording patient information, booking appointments and taking messages following practice protocols.

  Accurate message taking and liaison with and primary health care team colleagues and patients.

  Know how to produce repeat prescriptions following the practice protocols.

  Ability to take appropriate action for pathology links following the practice protocol.

  Recognise emergency situations, problems and difficulties and ability to take prompt action following practice protocols. Able to perform Cardio-pulmonary resuscitation according to current UK guidelines.

  Confidentiality of information gained at work must be preserved at all times. General Data Protection Regulations must be adhered to.

  EDUCATIONAL

  Identify personal development and training needs in conjunction with the manager.

  Support others with their training and development needs.

  To participate in continuing education and maintain a contemporary level of professional knowledge and skills in line with practice requirements.

  PERSONNEL

  Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules.

  Person Specification

  Experience

  Essential

  • Experience of Customer Service
  • Experience of working as part of a team

  Desirable

  • Experience of working with other healthcare professionals
  • Experience of working in office environment
  • Previous experience of Medical Reception in General practice

  Knowledge and Skills

  Essential

  • Good written and verbal communication skills
  • Good telephone manner and skills
  • Attention to detail
  • Good organisational skills
  • Computer literate
  • Effective time management and the ability to prioritise
  • Ability to work as part of a team and liaise with other professionals
  • Diplomatic
  • You will need to portray a professional outlook to inspire confidence in service users
  • Committed to self-development to meet the requirements of the role.
  • Knowledge of Data Protection and GDPR

  Desirable

  • Familiar with EMIS Web computer system
  • Able to support other team members
  • Clinical coding
  • Awareness of computer processing
  • Knowledge of Microsoft Office
  • Awareness of Safeguarding

  Personal Attributes

  Essential

  • A good sense of responsibility
  • Conscientious
  • Commitment to continuing professional development
  • Neat and professional appearance
  • Flexibility in working arrangements
  • Adaptable to changes in working environment and practices
  • Ability to remain composed and professionally effective in all circumstances
  • Consideration and discretion in sensitive patient situations
  • To use a VDU for significant amounts of time

  Desirable

  • Ability to handle conflict appropriately
  • Able to show initiative

  Qualifications

  Essential

  • Typing/ Keyboard skills
  • GCSE Mathematics and English Language grade C or above (grade 4 or above from 2018)

  Desirable

  • Touch typing skills
  • 5 GCSEs including Mathematics and English Language grade C or above

  Person Specification

  Experience

  Essential

  • Experience of Customer Service
  • Experience of working as part of a team

  Desirable

  • Experience of working with other healthcare professionals
  • Experience of working in office environment
  • Previous experience of Medical Reception in General practice

  Knowledge and Skills

  Essential

  • Good written and verbal communication skills
  • Good telephone manner and skills
  • Attention to detail
  • Good organisational skills
  • Computer literate
  • Effective time management and the ability to prioritise
  • Ability to work as part of a team and liaise with other professionals
  • Diplomatic
  • You will need to portray a professional outlook to inspire confidence in service users
  • Committed to self-development to meet the requirements of the role.
  • Knowledge of Data Protection and GDPR

  Desirable

  • Familiar with EMIS Web computer system
  • Able to support other team members
  • Clinical coding
  • Awareness of computer processing
  • Knowledge of Microsoft Office
  • Awareness of Safeguarding

  Personal Attributes

  Essential

  • A good sense of responsibility
  • Conscientious
  • Commitment to continuing professional development
  • Neat and professional appearance
  • Flexibility in working arrangements
  • Adaptable to changes in working environment and practices
  • Ability to remain composed and professionally effective in all circumstances
  • Consideration and discretion in sensitive patient situations
  • To use a VDU for significant amounts of time

  Desirable

  • Ability to handle conflict appropriately
  • Able to show initiative

  Qualifications

  Essential

  • Typing/ Keyboard skills
  • GCSE Mathematics and English Language grade C or above (grade 4 or above from 2018)

  Desirable

  • Touch typing skills
  • 5 GCSEs including Mathematics and English Language grade C or above

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Marton Medical Practice

  Address

  Whitegate Health Centre

  Whitegate Drive

  Blackpool

  Lancashire

  FY3 9ES

  
  

  Employer's website

  https://www.martonmedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Marton Medical Practice

  Address

  Whitegate Health Centre

  Whitegate Drive

  Blackpool

  Lancashire

  FY3 9ES

  
  

  Employer's website

  https://www.martonmedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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