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Job Description
- Req#: A2826-25-0008?language=en&page=725&sort=publicationDateDesc
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Ability to work without direct supervision
- Ability to work well in a team
- Ability to work well and remain calm under pressure
- Ability/willingness to travel to other clinics to work during work hours when necessary
- Good standard of general education 5 GCSE including English and Maths Grade 4 and above
- Good standard of numeracy & literacy
- NVQ Customer care
- Basic computer use
- Reception or customer service experience
- Experience in a healthcare setting
- Experience in a GP reception role
- Previous experience of handling confidential records
- Good communication / customer service skills
- Ability to use own judgement and common sense
- Familiarity with EMIS software Understanding of medical terminology
- Ability to work without direct supervision
- Ability to work well in a team
- Ability to work well and remain calm under pressure
- Ability/willingness to travel to other clinics to work during work hours when necessary
- Good standard of general education 5 GCSE including English and Maths Grade 4 and above
- Good standard of numeracy & literacy
- NVQ Customer care
- Basic computer use
- Reception or customer service experience
- Experience in a healthcare setting
- Experience in a GP reception role
- Previous experience of handling confidential records
- Good communication / customer service skills
- Ability to use own judgement and common sense
- Familiarity with EMIS software Understanding of medical terminology
Job summary
We are currently recruiting for up to 37.5 hours per week. Previous applicants need not apply.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the TL / practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
About us
We are a popular and forward-thinking training practice of over 16,000 patients operating from three sites in the beautiful Cumbrian countryside of the Northern Pennines and Eden Valley, close to the great border city of Carlisle, within easy reach of the Lake District, the Borders and Northumberland.
We are part of Carlisle Rural PCN and have an excellent team of Healthcare Professionals and supportive administration teams. We are also a dispensing practice with dedicated Medicines Management Team and Dispensing Team.
The Practice is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £43.50. Deducted at £14.50 from 1st month salary and over the following 2 months
Enhanced Check: £61.50. Deducted at £20.50 from 1st month salary and over the following 2 months
Date posted
09 April 2025
Pay scheme
Other
Salary
£23,875 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2826-25-0008
Job locations
Brampton Medical Practice
4 Market Place
Brampton
Cumbria
CA8 1NL
Job descriptionJob description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Person SpecificationPerson Specification
Other Requirements
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills and Knowledge
Essential
Desirable
Other Requirements
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills and Knowledge
Essential
Desirable
Employer details
Employer name
Brampton Medical Practice
Address
Brampton Medical Practice
4 Market Place
Brampton
Cumbria
CA8 1NL
Employer's website
Employer details
Employer name
Brampton Medical Practice
Address
Brampton Medical Practice
4 Market Place
Brampton
Cumbria
CA8 1NL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.