• Job Description

  Req#: A0713-25-0001?language=en&page=62&sort=publicationDateDesc

  Job summary

  Beechwood Surgeryhas an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basis for approximately 18 hours per week, over 3 days, however there is some flexibility.Shifts will vary, with the earliest start time of 07:45 and latest finish time of 19.00.

  Beechwood Surgery is a large, busy surgery based in Brentwood, Essex, with excellent transport links by rail and road, as well as an onsite car park.We offer all staff:

  • NHS pension scheme which is a defined benefits scheme - 20% employer contribution
  • Health service discounts
  • Annual Leave: minimum 33 days FTE, with enhancements for long service.

  Main duties of the job

  The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

  The main responsibilities of the role include:

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

  About us

  We currently have 13,500+ patients headed by a strong partnership of four GPs.

  Our GPs, patients and practice teams benefit from innovative tech and workflow management processes. This approach improves patient access and hugely streamlines administrative tasks, with the support of highly-trained multi-disciplinary teams.

  With mentorship, support, in-house learning and development .

  We are an accredited training practice.

  Details

  Date posted

  09 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0713-25-0001

  Job locations

  Pastoral Way

  Warley

  Brentwood

  CM14 5WF

  
  

  Job description

  Job responsibilities

  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.

  Job description

  Job responsibilities

  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.

  Person Specification

  Qualifications

  Essential

  • An Amspar certificate is desirable but not essential.

  Desirable

  • Medical Receptionist certificate desirable but not essential.

  Person Specification

  Qualifications

  Essential

  • An Amspar certificate is desirable but not essential.

  Desirable

  • Medical Receptionist certificate desirable but not essential.

  Employer details

  Employer name

  Beechwood Surgery

  Address

  Pastoral Way

  Warley

  Brentwood

  CM14 5WF

  
  

  Employer's website

  https://www.beechwood-surgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Beechwood Surgery

  Address

  Pastoral Way

  Warley

  Brentwood

  CM14 5WF

  
  

  Employer's website

  https://www.beechwood-surgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice