• Job Description

  Req#: A4466-24-0001?language=en&page=29&sort=publicationDateDesc

  Job summary

  An opportunity has arisen for a medical receptionist to join our friendly team.

  20.5 hrs p/w per week, to be worked over 4 days- Monday, Wednesday, Thursday and Friday

  We are a well organised practice in Rastrick, Brighouse, who strive to consistently provide high quality care to all our patients. Our growing list size currently stands at over 4800 patients.

  Main duties of the job

  Duties include greeting patients, and answering the telephone along with a wide variety of administrative duties. Basic computer skills are essential, however NHS General Practice experience, along with knowledge of SystmOne is desirable but not essential.

  Flexibility to cover holidays and sickness is essential.

  About us

  We are a small, friendly team who offer excellent appointment access without telephone triage and our patient feedback is consistently positive.

  Date posted

  05 June 2024

  Pay scheme

  Other

  Salary

  £11.44 to £11.50 an hour depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A4466-24-0001

  Job locations

  Longroyde Surgery

  38 Castle Avenue

  Brighouse

  West Yorkshire

  HD6 3HT

  
  

  Job description

  Job responsibilities

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Job Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Fax and photocopy as requested
  • Allocated administrative duties

  Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary

  Appointments

  • Process appointment requests for today and future appointments from patients by telephone and in person.
  • Deal with visits requests

  Computer

  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of Practice area).
  • Process repeat prescription request in accordance with Practice guidelines.
  • Scan letters patient medical records as required
  • Action reception tasks as necessary

  Telephone

  • Have working knowledge of telephone system, during and after hours.

  Other Tasks

  • Clear rooms after surgeries
  • Ensure building security have thorough knowledge of doors/windows/alarm.
  • Make coffee for doctors and colleagues
  • Any other tasks allocated by manager or doctors
  • Chaperone for clinicians if required
  • Complete training relevant to role as required

  Job description

  Job responsibilities

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Job Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Fax and photocopy as requested
  • Allocated administrative duties

  Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary

  Appointments

  • Process appointment requests for today and future appointments from patients by telephone and in person.
  • Deal with visits requests

  Computer

  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of Practice area).
  • Process repeat prescription request in accordance with Practice guidelines.
  • Scan letters patient medical records as required
  • Action reception tasks as necessary

  Telephone

  • Have working knowledge of telephone system, during and after hours.

  Other Tasks

  • Clear rooms after surgeries
  • Ensure building security have thorough knowledge of doors/windows/alarm.
  • Make coffee for doctors and colleagues
  • Any other tasks allocated by manager or doctors
  • Chaperone for clinicians if required
  • Complete training relevant to role as required

  Person Specification

  Qualifications

  Essential

  • Good general education with good numeracy and literacy skills
  • Previous experience working with computers

  Desirable

  • Experience as a Medical Receptionist in a GP surgery
  • Previous experience of customer care or dealing with members of public in frontline role

  Person Specification

  Qualifications

  Essential

  • Good general education with good numeracy and literacy skills
  • Previous experience working with computers

  Desirable

  • Experience as a Medical Receptionist in a GP surgery
  • Previous experience of customer care or dealing with members of public in frontline role

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Longroyde Surgery

  Address

  Longroyde Surgery

  38 Castle Avenue

  Brighouse

  West Yorkshire

  HD6 3HT

  
  

  Employer's website

  https://www.longroydesurgery.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Longroyde Surgery

  Address

  Longroyde Surgery

  38 Castle Avenue

  Brighouse

  West Yorkshire

  HD6 3HT

  
  

  Employer's website

  https://www.longroydesurgery.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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