• Job Description

  Req#: A0904-25-0001?language=en&page=252&sort=publicationDateDesc

  Job summary

  Job summary

  We are looking for a friendly, professional, and enthusiastic individual to join our team as a full-time Medical Receptionist at Riverside Family Practice. This is a key front-line role, and the successful candidate will be the first point of contact for our patients, providing excellent customer service in a busy and rewarding environment. If you're someone who thrives in a fast-paced setting, enjoys working with people, and has a keen eye for detail, wed love to hear from you.

  Main duties of the job

  As a Medical Receptionist, you will be responsible for welcoming patients and visitors, booking appointments, handling telephone and face-to-face enquiries, processing prescriptions, and supporting the clinical and administrative teams to ensure the smooth running of the practice. You will use clinical systems to input and retrieve data, maintain confidentiality at all times, and work as part of a supportive and experienced reception team.

  About us

  Riverside Family Practice is a busy, friendly GP practice serving a diverse patient population in Burnley. We pride ourselves on delivering high-quality, patient-centred care and are committed to supporting the wellbeing and development of our staff. Our team includes GPs, nurses, healthcare assistants, administrative and reception staff who work collaboratively to ensure the best outcomes for our patients. We use EMIS Web and are actively involved in our PCN (Burnley West) and Local Federation (East Lancashire Alliance.)

  Details

  Date posted

  01 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  A0904-25-0001

  Job locations

  Church Street

  Burnley

  Lancashire

  BB11 2DL

  
  

  Job description

  Job responsibilities

  To provide an efficient and friendly front-line service to patients, visitors, and the wider healthcare team. The post holder will undertake a variety of administrative tasks to support the smooth running of the practice and ensure patients receive timely and professional service, whether in person or over the phone.

  Main Duties and Responsibilities:

  • Provide a welcoming and professional reception service to all patients and visitors.

  • Answer incoming telephone calls, dealing with enquiries or directing calls appropriately.

  • Make, amend, and cancel patient appointments using the clinical system (EMIS Web).

  • Record and pass on messages accurately and in a timely manner.

  • Process repeat prescription requests and liaise with clinicians and pharmacies as needed.

  • Maintain patient confidentiality at all times in line with GDPR and practice policies.

  • File, scan, and retrieve medical records and documents using electronic systems.

  • Register new patients and update existing patient details.

  • Assist with incoming and outgoing post.

  • Support the clinical team with general administrative tasks as required.

  • Participate in staff meetings and training sessions as necessary.

  • Work collaboratively with colleagues to ensure high standards of service delivery.

  Key Skills and Attributes:

  • Excellent communication and interpersonal skills.

  • Strong attention to detail and accuracy.

  • Ability to remain calm under pressure in a busy environment.

  • Confident IT skills; experience with EMIS or similar clinical systems is desirable.

  • Respect for patient confidentiality and understanding of data protection principles.

  • Positive and flexible attitude to work as part of a team.

  Other Duties:

  This job description is not exhaustive and will be subject to periodic review in conjunction with the post holder. The role may evolve in response to service needs and development opportunities.

  Job description

  Job responsibilities

  To provide an efficient and friendly front-line service to patients, visitors, and the wider healthcare team. The post holder will undertake a variety of administrative tasks to support the smooth running of the practice and ensure patients receive timely and professional service, whether in person or over the phone.

  Main Duties and Responsibilities:

  • Provide a welcoming and professional reception service to all patients and visitors.

  • Answer incoming telephone calls, dealing with enquiries or directing calls appropriately.

  • Make, amend, and cancel patient appointments using the clinical system (EMIS Web).

  • Record and pass on messages accurately and in a timely manner.

  • Process repeat prescription requests and liaise with clinicians and pharmacies as needed.

  • Maintain patient confidentiality at all times in line with GDPR and practice policies.

  • File, scan, and retrieve medical records and documents using electronic systems.

  • Register new patients and update existing patient details.

  • Assist with incoming and outgoing post.

  • Support the clinical team with general administrative tasks as required.

  • Participate in staff meetings and training sessions as necessary.

  • Work collaboratively with colleagues to ensure high standards of service delivery.

  Key Skills and Attributes:

  • Excellent communication and interpersonal skills.

  • Strong attention to detail and accuracy.

  • Ability to remain calm under pressure in a busy environment.

  • Confident IT skills; experience with EMIS or similar clinical systems is desirable.

  • Respect for patient confidentiality and understanding of data protection principles.

  • Positive and flexible attitude to work as part of a team.

  Other Duties:

  This job description is not exhaustive and will be subject to periodic review in conjunction with the post holder. The role may evolve in response to service needs and development opportunities.

  Person Specification

  Qualifications

  Essential

  • GCSEs or equivalent in English and Mathematics (Grade C or above).

  Desirable

  • First Aid certification. Previous training in medical reception or customer service roles would be advantageous.

  Experience

  Essential

  • Previous experience working in a customer-facing role (ideally in a healthcare setting). Experience with office administration or reception duties. Experience using computer systems, including booking systems (e.g., EMIS Web or similar).

  Desirable

  • Experience working in a GP practice or healthcare environment. Experience managing confidential and sensitive information in line with GDPR and data protection policies.

  Additional Criteria

  Essential

  • A commitment to delivering high-quality, patient-centred care. Ability to work under pressure and remain calm in challenging situations. Attention to detail with a high degree of accuracy in all tasks.

  Desirable

  • Ability to speak a second language (e.g., Spanish, Polish) is an advantage but not essential.

  Person Specification

  Qualifications

  Essential

  • GCSEs or equivalent in English and Mathematics (Grade C or above).

  Desirable

  • First Aid certification. Previous training in medical reception or customer service roles would be advantageous.

  Experience

  Essential

  • Previous experience working in a customer-facing role (ideally in a healthcare setting). Experience with office administration or reception duties. Experience using computer systems, including booking systems (e.g., EMIS Web or similar).

  Desirable

  • Experience working in a GP practice or healthcare environment. Experience managing confidential and sensitive information in line with GDPR and data protection policies.

  Additional Criteria

  Essential

  • A commitment to delivering high-quality, patient-centred care. Ability to work under pressure and remain calm in challenging situations. Attention to detail with a high degree of accuracy in all tasks.

  Desirable

  • Ability to speak a second language (e.g., Spanish, Polish) is an advantage but not essential.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Riverside Family Practice

  Address

  Church Street

  Burnley

  Lancashire

  BB11 2DL

  
  

  Employer's website

  https://www.riversidefamilypractice.org.uk/Home (Opens in a new tab)

  Employer details

  Employer name

  Riverside Family Practice

  Address

  Church Street

  Burnley

  Lancashire

  BB11 2DL

  
  

  Employer's website

  https://www.riversidefamilypractice.org.uk/Home (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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