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Job Description
- Req#: A0250-25-0006?language=en&page=949&sort=publicationDateDesc
- Attractive rates of pay with annual pay review (not agenda for change)
- Regular one-to-ones to aid good communication
- Generous annual leave entitlement
- Voluntary overtime when available
- Plenty of training opportunities
- Membership of the NHS contributory pension scheme
- Free uniform
- Option of NHS discount and Blue Light Card for retail/dining/holidays etc
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team effort
- Experience of working with the general public
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Competent in the use of Office and Outlook
- EMIS user skills
- Educated to GCSE level or equivalent
- Active signposting or Care Navigator training qualification
- Customer service qualification (NVQ) or equivalent experience
- Flexibility within working hours to cover extra sessions for holiday and sickness
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team effort
- Experience of working with the general public
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Competent in the use of Office and Outlook
- EMIS user skills
- Educated to GCSE level or equivalent
- Active signposting or Care Navigator training qualification
- Customer service qualification (NVQ) or equivalent experience
- Flexibility within working hours to cover extra sessions for holiday and sickness
Job summary
Woolpit Health Centre is looking for an enthusiastic, motivated and hardworking Medical Receptionist to join our busy evolving Reception Team. This is a great opportunity for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career as a Medical Receptionist.
The role of Medical Receptionist is to support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team such as physiotherapists and mental health nurses. Duties will include dealing with patients by telephone and face to face whilst providing administrative support to assist with the day-to-day running of the Health Centre.
The successful candidate will be flexible and reliable with the ability to work under pressure to compliment our experienced and dedicated Reception Team.
Working hours for this post are as follows:
37.5 hours per week
Monday - 8am until 5pm with a 30 minute lunch break
Tuesday - 8am until 6.30pm with 1 hour lunch break
Wednesday - 8am until 6.30pm with 1 hour lunch break
Thursday - 8am until 1pm
Friday - 1pm until 6.30pm
Main duties of the job
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and explain surgery procedures
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition
Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system
Monitoring and processing Anima requests alongside the Triage clinician
Accurately maintaining patient database and records
Opening up/locking up of practice premises and maintaining security
Processing and distributing incoming mail
To take messages accurately and pass on information
Filing and retrieving paperwork and medical records as necessary
Assisting patients with support on use of medical platforms such as NHS app and Anima
About us
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
the type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
The NH S Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
Details
Date posted
09 May 2025
Pay scheme
Other
Salary
£13.41 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A0250-25-0006
Job locations
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
Job descriptionJob description
Job responsibilities
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and explain surgery procedures
Greeting and directing all patients
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition
Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system
Monitoring and processing Anima requests alongside the Triage clinician
Accurately maintaining patient database and records
Opening up/locking up of practice premises and maintaining security
Processing and distributing incoming mail
To take messages accurately and pass on information
Filing and retrieving paperwork and medical records as necessary
Accepting, issuing and handing out letters, forms, specimen bottles, results, ect.
Being part of a team and cover leave and sickness when required
Resolving low level IT issues and reporting complex IT problems to the relevant organisation
To carry out any reasonable duties requested by the Doctors, Practice Manager, Administration Manager or Reception Manager
Job responsibilities
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and explain surgery procedures
Greeting and directing all patients
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition
Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system
Monitoring and processing Anima requests alongside the Triage clinician
Accurately maintaining patient database and records
Opening up/locking up of practice premises and maintaining security
Processing and distributing incoming mail
To take messages accurately and pass on information
Filing and retrieving paperwork and medical records as necessary
Accepting, issuing and handing out letters, forms, specimen bottles, results, ect.
Being part of a team and cover leave and sickness when required
Resolving low level IT issues and reporting complex IT problems to the relevant organisation
To carry out any reasonable duties requested by the Doctors, Practice Manager, Administration Manager or Reception Manager
Person SpecificationPerson Specification
Personal Qualities
Essential
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Other
Essential
Personal Qualities
Essential
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Woolpit Health Centre
Address
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
Employer's website
Employer details
Employer name
Woolpit Health Centre
Address
Heath Road
Woolpit
Bury St. Edmunds
Suffolk
IP30 9QU
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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