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Job Description
- Req#: A4313-25-0006?language=en&page=19&sort=publicationDateDesc
- Basic numeracy and literacy skills, e.g. GCSE / O Level English and Maths
- Attendance at Practice Receptionist training or NVQ course or working towards this
- Experience in working with public in busy environment and within a multi disciplinary team
- Experience in working within a busy general practice setting
- Basic numeracy and literacy skills, e.g. GCSE / O Level English and Maths
- Attendance at Practice Receptionist training or NVQ course or working towards this
- Experience in working with public in busy environment and within a multi disciplinary team
- Experience in working within a busy general practice setting
Job summary
The medical receptionist must have the ability to provide cover, help and support to the patients and clinicians. An understanding, acceptance and adherence to the need for strict confidentiality, together with excellent customer care and communication skills. This post is primarily for Greenmount Surgery but will be able to travel across to Danescourt Surgery when needed
Main duties of the job
Receive and make calls as required in a professional and courteous manner, ensuring names and site are provided to patients on answering the telephone. In line with practice protocols, responsible for dealing with queries made by practice patients and allocating calls to the appropriate member of the healthcare team. Answering patient queries regarding medical results. Update patients records e.g. telephone numbers and address on each contact.
Make appointments as necessary, ensuring the correct health care professional is booked with the correctly allocated time. Receive samples over the counter in line with practice policy, completing the pro-forma for all urine samples. Generate repeat prescription on request, ensuring this occurs within agreed timescales and accuracy with due dates. Undertake scanning duties in line with the reception rota and ensure completion on a daily basis and complete accuracy. Ensure the generic e-mail Practice account is checked and any actions completed daily.
About us
Tarian Group is a organisation that covers 4 surgeries. 2 in Cardiff 2 in Aberdare. We offer a variety of services to patients across all sites. Team work is key to how we run our practices. Our Practice consists of 5 GP Partners, 1 Managing Partner, 3 Practice Nurses, 2 HCAs 1 Practice Manager and 5 Admin Staff between the Cardiff Sites.
Details
Date posted
15 September 2025
Pay scheme
Other
Salary
Depending on experience tbc
Contract
Permanent
Working pattern
Full-time
Reference number
A4313-25-0006
Job locations
Greenmount Surgery
25 Church Road, Ely
Cardiff
CF5 5HQ
Job descriptionJob description
Job responsibilities
We have added the job description for Medical receptionist as an attachment please see attached file
Job responsibilities
We have added the job description for Medical receptionist as an attachment please see attached file
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Greenmount Surgery
Address
Greenmount Surgery
25 Church Road, Ely
Cardiff
CF5 5HQ
Employer's website
Employer details
Employer name
Greenmount Surgery
Address
Greenmount Surgery
25 Church Road, Ely
Cardiff
CF5 5HQ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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